Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? If so, we invite you to join blithequark, a rapidly growing marketing agency and e-commerce company, as a Customer Support Specialist for voice and chat account. At blithequark, we're committed to revolutionizing the way we interact with our customers. Our dynamic team is dedicated to providing top-notch support services that exceed our clients' expectations. As a Customer Support Specialist, you'll play a vital role in shaping the customer experience and driving business growth. **Responsibilities:** As a Customer Support Specialist, you'll be responsible for: * Responding to inquiries and complaints from customers via voice calls and/or chat, ensuring prompt, courteous, and professional service at all times * Troubleshooting technical issues and escalating complex problems to the appropriate department, demonstrating a proactive approach to issue resolution * Maintaining accurate records of all client interactions and transactions, adhering to industry standards and best practices * Collaborating with the customer support team to ensure timely and efficient issue resolution, fostering a culture of teamwork and open communication * Identifying opportunities to improve the customer experience and communicating these to the team, driving continuous improvement and innovation **Requirements:** To succeed in this role, you'll need: * Native Speaker level proficiency in Filipino and English, with excellent communication skills, both written and verbal * A Bachelor's degree in a related field (e.g. business, marketing, communication), with a strong foundation in customer support principles and practices * 2+ years of experience in a customer support role, with a proven track record of delivering exceptional support experiences * Strong problem-solving skills and attention to detail, with the ability to work under pressure in a fast-paced environment * Experience using customer support software (e.g. Gorgias, etc.), with a willingness to learn and adapt to new tools and technologies * A flexible and adaptable approach to work, with a strong commitment to delivering results in a remote work environment **Benefits:** As a valued member of our team, you'll enjoy: * An Independent Contractor Agreement, providing flexibility and autonomy in your work arrangements * Quarterly Performance Bonus, recognizing your contributions to our business growth and success * Monthly Performance Bonus, rewarding your dedication and hard work * Health Insurance Reimbursement, supporting your well-being and financial security * WFH Upgrade Allowance, enabling you to create a comfortable and productive home workspace * 15 Days Paid Time-Off, allowing you to recharge and pursue your passions * 6 Company-Wide Holidays, celebrating our shared values and milestones * 6 Country Holidays, recognizing the diversity and richness of our global community * 100% Fully Remote work arrangement, with a flexible schedule (9 AM - 5 PM CST) **Why Join blithequark?** At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in: * Fostering a culture of continuous learning and growth, with opportunities for professional development and skill-building * Encouraging open communication and collaboration, with a focus on teamwork and mutual respect * Embracing diversity and inclusivity, with a commitment to creating a workplace that's welcoming and supportive of all individuals * Prioritizing work-life balance, with flexible arrangements and benefits that support your well-being and happiness **How to Apply:** If you're a customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. Don't miss this chance to join a dynamic team and shape the future of customer support at blithequark. Apply now and take the first step towards a rewarding and challenging career in customer support! Apply for this job