Join HireVue's Pioneering Customer Support Team as a Remote Customer Support Representative
HireVue, the talent experience leader, is revolutionizing the way organizations discover, engage, assess, and hire the best talent. With a relentless focus on developing fair and objective hiring solutions, HireVue has hosted over 30 million video interviews and 200 million chat-based candidate engagements for more than 800 pioneering customers worldwide. As a key member of our award-winning Customer Support Team, you will play a vital role in delivering innovative and customer-obsessed service to our clients and their interviewing candidates.
About the Role
We are seeking an enthusiastic and customer-focused Customer Support Representative to join our team on a full-time basis. As the front-line of the HireVue experience, you will be responsible for resolving customer and candidate issues via phone, email, and chat, while providing a positive and encouraging interaction. This is an early career professional role with immense potential for growth within the business.
Key Responsibilities
- Resolve customer and candidate issues via phone, email, and chat in a timely and effective manner.
- Complete projects assigned by the Support Manager, and identify, research, and resolve customer issues using the HireVue system.
- Follow up on customer inquiries not immediately resolved, and complete call logs and reports as required.
- Recognize, document, and alert the supervisor of trends/issues in customer calls, and recommend process improvements.
- Be an expert in the HireVue platform, helping customers and their candidates understand the value of our technology.
- Document and manage cases for each Support interaction, and identify and communicate support process and product improvements.
- Delight each contact with positive and encouraging interactions, exemplifying customer obsession.
- Work flexible hours, including nights or weekends, depending on the shift requirements.
Essential Qualifications
To succeed in this role, you will need:
- Excellent interpersonal communication skills, with the ability to effectively interact with customers and candidates.
- A positive attitude and drive to always be improving, with a passion for delivering exceptional customer experiences.
- Expert reading and writing skills, with the ability to communicate clearly and concisely.
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems.
- 2+ years of experience in a customer service role, with experience in a technical support role being a plus.
- Strong problem-solving skills and the ability to be resourceful, with experience using Salesforce or another CRM being preferred.
- US Citizenship is required to work in this position.
Preferred Qualifications
While not essential, the following qualifications will be considered advantageous:
- Experience communicating with customers, and a proven track record of delivering exceptional customer service.
- Familiarity with HireVue's products and services, or experience in the talent experience industry.
- A flexible and adaptable approach to work, with the ability to work in a fast-paced environment.
What We Offer
As a valued member of our team, you will enjoy:
- A competitive hourly rate of $18.25.
- Opportunities for career growth and professional development within the business.
- A dynamic and inclusive work environment that is free from discrimination, harassment, and retaliation.
- A flexible schedule, with the opportunity to work remotely and be part of a 24/7 customer support team.
- A comprehensive benefits package, and access to a range of perks and rewards.
Company Culture and Values
At HireVue, we are committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We strive to build a diverse and inclusive culture based on a foundation of respect and inclusion, and we welcome applications from qualified candidates who share our values.
As an equal opportunity employer, we are dedicated to creating an environment that is free from discrimination, harassment, and retaliation. We are passionate about developing fair and objective hiring solutions, and we apply the same principles to our own hiring practices.
Take the Next Step
Are you ready to join our pioneering Customer Support Team and be part of a dynamic and innovative organization? If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
To apply, please click on the link below. We look forward to discussing how you can become a vital part of our success story.
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