Lloyds Banking Group is a leading financial services organization, and they are seeking a Customer Support Advisor to join their team. In this role, you will assist customers with their banking needs and provide exceptional service while navigating their banking app.
Responsibilities
- Helping supporting customers navigate our banking app and help with complex needs
- Providing outstanding support to customers
- Listening, understanding, and finding solutions to customer inquiries
Skills
- A passion for helping people – You'll listen, understand, and find solutions
- A strong emphasis on great service – You'll always strive to provide outstanding support to customers
- A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period
Benefits
- Hybrid role with homeworking from completion of training and vital checks
- A generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and lifestyle benefits
- 22 days' holiday (increases over time) plus bank holidays
- Wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Company Overview
Lloyds Banking Group is a financial services group focused on retail and commercial customers. It was founded in 1985, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.lloydsbankinggroup.com.
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