Customer Success Specialist

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Role Description

We're looking for a Customer Success Specialist who is driven to listen to the voice of the customer and demonstrates a blend of customer-facing skills as well as technical acumen. In this role you will assist customers guiding them through onboarding, adoption, and ongoing use of our Inventory and Order Management software platform. You will act as both an advocate for the customer internally and a knowledgeable guide for our platform externally.

• Lead product demonstrations and provide support and thought partnership for opportunity meetings in partnership with the sales and product teams.
• Assist with Onboarding, Support and Training related tickets in a timely and efficient manner.
• Primary focus will be on end-to-end workflow including integration with QuickBooks.
• Document and track all client interactions within internal software.
• Proactively manage escalations, coordinating cross-functional teams to address customer issues and concerns swiftly.

Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Business or similar field.
• 2+ years of experience with ERP/IMS.
• Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences.
• Strong networking and interpersonal skills for engaging with diverse audiences.
• Dedicated workspace and reliable internet connectivity.

Requirements

• Experience with ERP (Enterprise Resource Planning) or IMS (Inventory Management System) implementation and support.
• Skilled in partnering with sales, marketing, client success, data, and product teams to deliver impactful results and complete projects effectively to ensure successful solution adoption.
• Ability to analyze feedback, identify areas for improvement, and provide ongoing strategic guidance from both process and product perspectives.
• Ability to showcase product capabilities to stakeholders with the value and benefit story.
• Adept at handling multiple client opportunities, managing deadlines, and prioritizing work in dynamic, fast-paced environments.

Company Description

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.

• Founded in 2018 by a core group of talented payments and software experts.
• Headquartered in Auburn, AL.
• Quickly expanding its operations through the acquisition of strategic portfolio companies.

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