Join the Team: Customer Service / Technical Support Representative - Night Shift (Remote)
Are you passionate about delivering exceptional customer experiences and looking for a "work from home" career change with a forward-thinking global organization? Do you have a knack for resolving technical issues and providing top-notch support? Look no further! Concentrix + Webhelp is seeking a talented Customer Service / Technical Support Representative - Night Shift to join our diverse team of "game-changers" from 70+ countries.
About Concentrix + Webhelp
We're a global leader in customer experience (CX) and tech-powered innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. Our company culture is built on a people-first approach, earning us "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. We're proud to be an equal opportunity employer, committed to diversity, equity, and inclusion.
Career Growth and Personal Development
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll provide you with all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Our programs include:
- Mentorship programs that support your rewarding career journey
- Leadership development programs to help you grow into a leadership role
- Technical training to enhance your skills in customer service and technical support
- Career pathing to help you achieve your long-term career goals
What You Will Do in This Role
As a Customer Service / Technical Support Representative - Night Shift working from home, you will:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative - Night Shift (Remote) role include:
- 1+ year of customer service and/or technical support experience
- The ability to work an evening or overnight schedule
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
- A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
Essential Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong customer service skills and a customer-centric approach
What's in It for You
We significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Work Environment and Company Culture
At Concentrix + Webhelp, we're proud of our company culture and work environment. We:
- Offer a flexible work-from-home arrangement
- Encourage work-life balance and employee well-being
- Provide opportunities for career growth and professional development
- Foster a culture of diversity, equity, and inclusion
- Support community involvement and social responsibility
Compensation and Benefits
We offer a comprehensive compensation package, including:
- Competitive salary and benefits
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
How to Apply
If you're passionate about delivering exceptional customer experiences and looking for a "work from home" career change, we want to hear from you! Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Don't miss this opportunity to join our team and start your career journey with Concentrix + Webhelp!
Apply Now