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Posted Sep 21, 2025

Customer Engagement Manager II - Direct Channel Strategy and Activation at Disney

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Join the Magic: Shape the Future of Customer Experience at Disney

At The Walt Disney Company, we're not just a business - we're a dreamweaver. We're the creators of enchanting stories, unforgettable characters, and immersive experiences that captivate audiences worldwide. As a leader in the global entertainment industry, we're committed to making the magic happen, not just for our guests, but for our employees as well. If you're ready to be part of a team that makes a difference, we're looking for talented individuals like you to join our Disney Parks, Experiences and Products team as a Customer Engagement Manager II - Direct Channel Strategy and Activation.

About the Role

The Direct Channel Strategy and Activation (DCS&A) team is at the forefront of delivering exceptional customer experiences through strategic marketing efforts. As a Customer Engagement Manager II, you'll play a pivotal role in driving the day-to-day management and execution of direct channel campaigns, ensuring that our marketing efforts are not only effective but also aligned with our overall business objectives.

Key Responsibilities

Essential Qualifications

Preferred Qualifications

What We Offer

At Disney, we're committed to creating a work environment that's as rewarding as it is magical. Our benefits package is designed to help you live your best life, with:

To learn more about our benefits and advantages, visit https://jobs.disneycareers.com/benefits.

About Disney Parks, Experiences and Products

The Disney Parks, Experiences and Products segment is a global leader in the travel and leisure industry, with six resort locations in the US, Europe, and Asia, a luxury cruise line, and a renowned vacation ownership program. Our global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games, and apps; the world's largest children's publisher; Disney store locations worldwide; and the shopDisney e-commerce platform.

About The Walt Disney Company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified global family entertainment and media enterprise. From its humble beginnings as an animation studio in the 1920s to today's preeminent name in the entertainment industry, Disney proudly continues its legacy of creating exceptional stories and experiences for every member of the family.

Our Culture

At Disney, we foster a culture of innovation, creativity, and inclusivity. We believe that our differences are what make us stronger, and we're committed to creating an environment where everyone feels valued, respected, and empowered to contribute their best work.

Equal Opportunity Employer

Disney is an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome candidates from diverse backgrounds and perspectives, and we're proud to be a workplace where everyone can thrive.

Ready to Apply?

If you're passionate about delivering exceptional customer experiences and are ready to join a team that's making a difference, we want to hear from you! To apply, please visit Apply Now and follow the application instructions.

Don't forget to review the official notification carefully before applying and ensure you have the required documents ready, including your qualifications certificate with mark sheets, passport-size photographs, and signature.

We can't wait to welcome you to the Disney team!

Apply Now