Customer Advocacy & Community Associate

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

About the Role

We are looking for a passionate Customer Advocacy & Community Associate to join our team! This role will be responsible for managing and growing our customer community, handling customer referrals, and driving advocacy programs. If you love engaging with people, creating impactful community programs, and working in a dynamic environment, wed love to hear from you!

Job Descriptions:

• Manage and grow the customer community (whatsApp groups, online forums, etc.).
• Develop engaging content to keep the community active and informed.
• Handle crisis management and ensure a positive community experience.
• Drive customer advocacy initiatives such as community leaders, user-generated content, and voice of customers
• Support and execute customer referral programs to increase participation and leads generation.
• Collaborate with marketing and product teams to amplify customer success stories.
• Involved in community events (both online and offline).
• Work with multiple stakeholders (internal teams, partners, community members) to enhance community programs.
• Analyze community engagement metrics and optimize strategies for growth.

Requirements/Qualifications:

• Bachelors degree (Communication, Social Science, or related fields is a plus).
• At least 12 years of experience in community management, events, marketing communication, or related fields.
• Strong understanding of social media, online communities, and engagement strategies.
• Experience in handling customer referrals, user-generated content, and advocacy programs is a plus.
• Excellent communication, crisis management, and problem-solving skills.
• Attractive person and passionate about building and nurturing customer communities

What You Will Get:

1. Competitive salary + daily allowance.

2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.

7. Notebook Ownership Program.

8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Originally posted on Himalayas