Job Description:
• Address and manage crises by responding promptly to calls and digital requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety.
• Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services when indicated.
• Gather essential information (Member identity, contact information, current location, and—when applicable—parent/guardian details) to support a safe and effective response.
• Develop collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety.
• Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required.
• Coordinate direct transfer and referrals to appropriate levels of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.).
• Involve Member’s other support network including family members, guardians, and emergency contacts when appropriate.
• Complete timely, accurate, and objective documentation of all contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems.
• Participate in debriefs, case consultations and reviews, and quality-improvement activities related to crisis services.
• Perform Other Duties as assigned.
Requirements:
• Bachelor’s degree in psychology, social work, counseling, or related behavioral health field preferred.
• Minimum of three years of experience providing behavioral health services (e.g., case management, care coordination, client advocacy, counseling, etc.).
• Experience in a crisis center, emergency department, or mobile crisis program preferred.
Benefits: