At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America.
Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward.
It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
We’re looking for an experienced Contract Administrator (Temp to Hire) who thrives in a fast-moving environment and knows how to balance legal, sales, and operational priorities. This role is ideal for someone who has successfully managed complex contract workflows, negotiated commercial terms, and improved contracting processes within a growing organization.
The right person is detail-oriented, proactive, and comfortable acting as a key partner to multiple business units. You’ll play an important role in ensuring our contracts move efficiently from negotiation to execution while protecting the company and maintaining strong customer relationships.
This position requires hands-on experience reviewing, negotiating, and managing sales agreements, order forms, and Statements of Work, along with the confidence to provide initial responses to customer redlines and identify when issues need to be escalated.
We value experience, demonstrated accomplishments, and sound business judgment over strict credential requirements.
-
Serve as a key point of coordination to internal stakeholders throughout the contract lifecycle.
-
Review, edit, and manage complex sales contract packages, Order Forms, and Statements of Work (SOWs).
-
Provide first-round responses to customer redlines, leveraging company playbooks and established negotiation positions.
-
Support the negotiation of commercial and contractual terms, escalating non-standard or high-risk provisions when appropriate.
-
Maintain and administer contract templates, playbook language, and document management systems.
-
Manage incoming contract requests and maintain the team workflow queue to ensure timely processing.
-
Oversee contract execution processes, including electronic signatures, distribution, and proper record retention.
-
Interpret and validate legacy contracts, support renewals, and assist sales teams with contract-related questions.
-
Identify opportunities to improve contract processes, increase efficiency, and reduce cycle time, helping drive operational improvements.
-
Track and communicate the status of active contracts and contracting processes to management and stakeholders.
-
Escalate complex or non-standard matters received in the corporate mailbox to appropriate internal teams.
-
Assist with maintaining business licenses and compliance documentation.
-
Create and maintain consultant Statements of Work.
What You Bring
-
3–5+ years of hands-on contract administration experience, ideally supporting sales or commercial contracting.
-
Demonstrated experience reviewing and negotiating commercial agreements, SaaS/software contracts, or services agreements.
-
Strong working knowledge of contract language, risk identification, and common negotiation points in technology or services agreements.
-
Proven ability to manage multiple contracts simultaneously while meeting deadlines in a fast-paced environment.
-
Strong organizational and analytical skills with a high level of attention to detail.
-
Excellent written and verbal communication skills, with the ability to interact professionally across teams and with customer procurement contacts.
-
Ability to work independently, take ownership of tasks, and proactively drive contracts forward.
-
Experience improving workflows, templates, or contracting processes is highly valued.
- Experience working with common contracting and business tools, such as:
-
Microsoft Office Suite
-
Salesforce
-
DocuSign
-
Document management or contract lifecycle management platforms
- Must be willing to work at least 6 months with a possibility to go permanent
What VertexOne has to offer:
- Health, Personal Accidental, Term Life and Terminal Illness Insurances
- Flexible Holidays
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.