Contact Source Agent (Non-Clinical) - Remote Opportunity

Join our team and make a difference in the lives of our insurance plan members! We're seeking a highly motivated and compassionate Contact Source Agent to work in our remote office. As a Contact Source Agent, you will play a critical role in facilitating adult wellness, post-partum, or pediatric wellness visits via telehealth. If you're a team player with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you!

Job Summary

Under the supervision of the Contact Source Supervisor, the Contact Source Agent will contact members of our insurance plan via phone, text, or email to encourage them to schedule telehealth appointments. The goal is to bridge the gap in care and help members understand and utilize their insurance plan benefits.

Key Responsibilities

• Provide outreach to patients in multiple states via phone, email, and text
• Encourage individuals to schedule telehealth appointments with healthcare providers
• Coordinate appointment scheduling and facilitate communication between patients and providers
• Promote the use of insurance plan benefits to enhance overall wellbeing
• Respond to inbound calls and manage patient volumes

Requirements and Qualifications

• Call center experience required
• Bilingual in Spanish, Creole, or Mandarin (optional, with pay differential)
• Reliable high-speed internet connection
• Previous insurance company experience preferred
• Remote calling experience preferred

What We Offer

• Competitive salary
• Remote work opportunity with a state-of-the-art workspace
• Opportunity to make a positive impact on patients' lives
• Professional growth and development

How to Apply

If you're a motivated and compassionate individual looking for a rewarding role, apply now!

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