Heartland Veterinary Partners is a full-service animal hospital dedicated to providing exceptional care for pets. The Client Service Representative (CSR) plays a vital role in ensuring a positive experience for clients by managing reception duties, maintaining veterinary records, and providing administrative support.
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
- Processes cash, checks, charge card payments and credit account payments
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
- Assists in the updating of client/patient files, as needed
- Prepares and sends client correspondence
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list
- Performs a backup of the computer system on a regular basis, as directed
- Performs and oversees the performance of posting daily business
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
- Answers incoming telephone calls applying proper telephone etiquette
- Presents clients with medications, instructions, new client kits and any other take home items
- Handles emergency situations with great care, patience, and following established clinic policies and procedures
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
Skills
- Ability to work on weekends as required
- High school diploma or equivalent
- Excellent customer service and phone skills
- High volume data entry experience is a plus
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas
- Communicating: Conveying instructions to clients and teammates to ensure successful patient care
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback
- Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
- Processes cash, checks, charge card payments and credit account payments
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
- Assists in the updating of client/patient files, as needed
- Prepares and sends client correspondence
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list
- Performs a backup of the computer system on a regular basis, as directed
- Performs and oversees the performance of posting daily business
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
- Answers incoming telephone calls applying proper telephone etiquette
- Presents clients with medications, instructions, new client kits and any other take home items
- Handles emergency situations with great care, patience, and following established clinic policies and procedures
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
- Practices OSHA safety techniques including proper PPE
- Previous veterinary experience preferred
- Client satisfaction references preferred
Benefits
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Company Overview
Heartland Veterinary Partners is high quality and fast growing veterinary support organizations. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://heartlandvetpartners.com/.Company H1B Sponsorship
Heartland Veterinary Partners has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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