Clerk Maintenance Services

Ahold Delhaize USA is a division of a global food retailer, responsible for managing various grocery brands. The Clerk Maintenance Services role involves coordinating facility-related maintenance and repairs for Food Lion Stores and corporate facilities, ensuring they remain safe and operational. Responsibilities - Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues - Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers - Processes and follows up on 154,000(+) work orders annually - Maintains 98% ratio of suspense to open work orders - Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working order - Based on an assessment of the situation, determines whether a service technician/contractor is required, and dispatches the appropriate service technician/contractor as needed - Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses - Works closely with government officials to avoid fines and penalties that would have a negative impact on our company - Ensures safety procedures and standard operating procedures are followed - Complies with all Auditing Procedure reports identified in the Facilities Services Overview of Systems Procedures - Effectively communicates the sequence of activities that will resolve the issue and provides status updates as appropriate - Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers, ovens, etc.) - Informs maintenance supervisors of any changes needed because of vendor changes - Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities - Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented - Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets Skills - Coordinates facility-related maintenance, repairs and replacements for Food Lion Stores and corporate facilities - Acts as a liaison between retail stores and maintenance field staff/service vendors on facility-related service and maintenance issues - Processes phone, email and computer-entered requests for service in a timely manner to ensure that stores are safe, compliant and fully operational to serve customers - Processes and follows up on 154,000(+) work orders annually - Maintains 98% ratio of suspense to open work orders - Processes requests for service at corporate facilities to keep the facilities safe, compliant and in working order - Based on an assessment of the situation, determines whether a service technician/contractor is required, and dispatches the appropriate service technician/contractor as needed - Ensures work orders are keyed properly and flagged for accounting procedures including such things as account numbers, location numbers and whether to capitalize expenses - Works closely with government officials to avoid fines and penalties that would have a negative impact on our company - Ensures safety procedures and standard operating procedures are followed - Complies with all Auditing Procedure reports identified in the Facilities Services Overview of Systems Procedures - Effectively communicates the sequence of activities that will resolve the issue and provides status updates as appropriate - Maintains technical expertise in several trade/equipment categories (e.g., electrical, refrigeration, balers, ovens, etc.) - Informs maintenance supervisors of any changes needed because of vendor changes - Assists in development of accurate and attainable repair expense budgets and forecasts for retail facilities - Ensures vendors and contractors are properly insured and SOX procedures for all new vendors are implemented - Constantly reviews the department's tracking systems to identify, prioritize and troubleshoot cost effective ways to address service needs and achieve repair expense budgets - Excellent verbal and written communication skills - Excellent problem solving/decision making skills - Ability to prioritize and effectively handle multiple tasks and projects to meet deadlines - Ability to interact with associates and management at all levels of the company - Ability to work in a fast pace environment - Versatile and able to learn new processes and technical subject matter - Ability to work independently in a team environment and adapt to changing priorities - Ability to prioritize daily work-related functions, projects, and repair needs for their categories, while maintaining effective communication to all teams involved - Ability to maintain a courteous disposition in stressful situations Company Overview - Ahold Delhaize USA provides retail media solutions for brands to advertise to grocery shoppers across ADUSA brands using data-driven tools. It was founded in undefined, and is headquartered in Salisbury, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.adusa.com. Company H1B Sponsorship - Ahold Delhaize USA has a track record of offering H1B sponsorships, with 4 in 2026, 38 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role.