About the position
Responsibilities
• Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners
• Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service
• Removes barriers for member's, escalating high impact member issues
• Perform timely documentation in electronic medical record and provide daily audits and feedback
• Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Participate in special projects as assigned
• Other duties as assigned
Requirements
• High School Diploma or equivalency
• Excellent customer service, active listening, verbal and written communication skills, professional phone voice
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively
• Problem solving skills
• Attention to detail
• Bilingual (English/Spanish)
Nice-to-haves
• Associate's degree or equivalent combination of education and experience
• Customer Service/Call Center experience in health care or equivalent related
• Experience doing outbound appointment setting or similar services
Benefits
• Competitive benefits and compensation package
Apply Now
Apply Now