Bilingual Customer Service Representative

Job title: Bilingual Customer Service Representative in Saint Petersburg, FL at Harte Hanks
Company: Harte Hanks
Job description: JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.Loading...Sign InCareer Opportunities: Bilingual Customer Service Representative (48115)Requisition ID 48115 - Posted - St. Petersburg, FL (W00063) - US - Any Location - Operations - RegularApply Save Job Email Job to Friend Return to ListAre you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!ADP Inbound service representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer detail.What's in it for You?100% Remote WorkEquipment will be provided: Laptop, second monitor, headset, mouse, keyboardGrowth opportunitiesGreat benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a fewJoin a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-upWhat You Will DoHandle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languagesAsk probing questions and use critical thinking to determine next steps with empathy and patienceClearly document the caller's inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)Follow proper and professional escalation proceduresWhat You BringAbility to type quickly and accuratelyAbility to handle high chat and call volumesStrong customer service and de-escalation skillsStrong attention to detailAnalytical thinking and problem-solvingAbility to navigate multiple windows and applications to provide accurate information to end userAbility to work flexible shifts based on business needsPrior CRM experienceWhat You Will NeedMust reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VAMust pass all assessments, background, and drug screeningHigh school diploma or equivalentAbility to communicate through verbal and written English and Quebecois fluentlyMeasurements of Your SuccessAgents are held to but not limited to metrics such asCall Answer TimeAttendance(QA) Quality ScoresWho We AreHarte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world's leading brands.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Expected salary:
Location: Saint Petersburg, FL
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