Raymour & Flanigan Furniture and Mattresses is committed to treating their associates well to ensure exceptional customer service. As a Bilingual Call Center Customer Service Representative, you will be the key connection point between customers and the support they need, handling inquiries and ensuring a positive experience throughout their purchase journey.
Responsibilities
- Answering incoming calls
- Assisting with order inquiries
- Delivery scheduling
- Account updates
- Service questions
- Ensure customers feel heard, valued, and confident in their purchase journey
- Represent our brand with professionalism and care through phone conversations as well as written communication via chat and email
- Work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service
Skills
- A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions
- Strong communication skills, with the ability to clearly guide customers verbally and in writing
- Written and verbal bilingual communication skills
- Excellent listening skills and the ability to multitask in a fast-paced call center environment
- The ability to troubleshoot and proactively resolve escalated customer concerns
- A collaborative mindset to support fellow team members and advocate for customer needs
- Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am–6:00pm
- Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future
- Spanish-speaking preferred
Benefits
- Health benefits
- 401k with company match plus profit sharing
- Cross training
- Annual breakfast prepared by our owners
- And so much more
Company Overview
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide. It was founded in 1947, and is headquartered in Liverpool, New York, USA, with a workforce of 5001-10000 employees. Its website is https://www.raymourflanigan.com.
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