Job Description:
• Process and manage large amount of incoming and current claims.
• Communicate with customers regarding open claims.
• Discuss claims & file claims with the shipping companies, such as UPS & FedEx.
• Answer claims inquiries via email, live chat, and telephone.
• Answer customer support questions.
• Scanning documents.
Requirements:
• High School diploma or higher preferred.
• Customer service experience and ability to manage escalated calls.
• Ability to articulate using email and phone with excellent communication.
• Ability to multi task and stay organized.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• QuickBooks experience a plus.
• Proficient using the Internet for research.
• Email communication proficiency.
• Superb attendance record.
• Previous claims experience and license preferred.
• Bilingual (English/French) highly preferred.
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options