Tealium is a leader in real-time Customer Data Platforms, helping organizations unify their customer data. They are seeking an Infrastructure Support Technician to provide remote and onsite support for IT-related issues and improve the efficiency of their IT systems.
Responsibilities
- Onboard/Offboard company employees with provisioning of services and assets
- Inventory of Corporate IT assets (MacBooks, Accessories, Monitors, Mobile Phones, etc)
- Assist with logistics of hardware to and from staff of Tealium
- Reset MacBook devices for expected new hires or refresh
- Replace IT equipment for staff within the US and our San Diego office
- Assist staff with general IT support tasks
Skills
- Core degree in a technical field or equivalent
- 1-3 years of experience in desktop/helpdesk and SaaS administration
- Experience with MDM (Jamf preferred) administration
- Previous experience with identity management (Okta) or other IDP platforms
- Apple-Mac hardware and software understanding
- You proactively look for ways to improve user productivity, provide the data to support and implement improvements
- You proactively look for ways to automate tasks and have users self-serve their needs
- Interest in learning about information technology and working for a tech company!
- General MacOS hardware and software administration knowledge
- Basic knowledge with using and supporting SaaS solutions services e.g. Google, Okta, AI Tools
- Strong communication and interpersonal skills
- Ability to work independently and efficiently in a part-time capacity
Benefits
- Employees are eligible to receive an annual bonus and stock options.
- Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
- Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
- Employees are eligible for flexible paid time-off and extended paid parental leave.
- We offer 11 paid holidays annually.
- We offer 15 hours of paid work time for volunteer activities and programs.
- Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.
- Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually.
- Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment.
- Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants.
- Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays.
- Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness.
- Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs.
- Health and Related Benefits Programs, offering market competitive benefits programs.
Company Overview
Tealium is a provider of customer data orchestration tools aimed to address challenges in online search, marketing, and segment targeting. It was founded in 2008, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is http://www.tealium.com.Company H1B Sponsorship
Tealium has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 1 in 2023, 1 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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