Botify is a leading company in AI search technology, empowering brands to enhance their visibility across various search platforms. They are seeking an Associate Account Manager Mid-Market to grow and maintain relationships with mid-market accounts, ensuring customers derive maximum value from their services.
Responsibilities
- Build strong relationships with key decision makers within our mid-market accounts, becoming a trusted partner
- Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives
- Work closely on a team with our SEO Success Managers and Advantage SEO Consultants to ensure customers are seeing maximum value from the partnership
- Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line
- Proactively identify expansion opportunities and confidently run upsell and cross-sell motions (with Sales partnership as needed)
- Monitor account health, surface risks proactively, and drive cross-functional alignment to remove blockers
- Lead bi-annual to annual Executive Business Reviews and periodic Customer Success Plans
Skills
- 1-3 years of experience in Account Management or a similar client-facing, commercial role in a fast-paced SaaS or digital marketing environment
- Demonstrated success owning renewal cycles and contributing to (or running) expansion opportunities
- Strong commercial acumen, including comfort navigating pricing, negotiation dynamics, value drivers, and ROI
- Clear, confident communicator capable of leading conversations with managers, directors, and senior stakeholders on the client side
- Authentically passionate about helping our customers to grow their businesses and hit their targets
- Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy
- Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships
- Dependable, honest, and trustworthy in your communication both internally and externally
- Ambitious; energized by being part of a high-performing, world class team
Benefits
- Unlimited Time Off
- 11 company holidays
- 16 weeks of parental leave
- Summer Fridays
- ClassPass Subscription
- Team building events and initiatives
- Flexible work policy
- Commuter benefits
- 401k
- Health and Wellness perks
Company Overview
Botify is the unified suite of applications assisting enterprise SEO stakeholders in each phase of the organic search process. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.botify.com/.
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