BrightView Landscapes is a company focused on creating and maintaining exceptional teams. The Associate Account Manager serves as the primary contact for clients, building long-term relationships and ensuring client satisfaction while also identifying opportunities for ancillary sales.
Responsibilities
- Develop and maintain long-term relationships with customers
- Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
- Lead and facilitate or assist in the resolution of customer problems or concerns
- Proactively present site enhancement ideas to existing customers
- Ensure renewals of each assigned account within the customer portfolio
- Identify and pursue opportunities to sell ancillary services
- Generate referrals from existing client base and communicate with Business Developer
- Develop accurate estimates and takeoffs for both new and existing clients as needed
- Manage service delivery to the specified scope of work
- Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
- Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
- Maintain satisfactory accounts receivable levels
- Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
- Perform additional duties as assigned by the Branch Manager
Skills
- Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
- 1 year of supervisory experience in the landscape or service industry
- Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
- Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
- Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services
- Ability to travel by car, train, and plane
- Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours
Benefits
- Medical, dental, and vision insurance
- Ancillary and voluntary products
- A 401k savings plan with employer contributions
- 6 to 9 company paid holidays per year
- Paid time off for vacation and/or sick leave
- Tuition reimbursement
- Potential variable pay opportunities based on position and performance
Company Overview
BrightView takes pride in providing the highest-quality landscape and snow services with a worry-free, dependable service commitment. It was founded in 1939, and is headquartered in Fillmore, California, USA, with a workforce of 10001+ employees. Its website is https://www.brightview.com.
Apply Now