Fact & Fiction is a dynamic agency seeking an Associate Account Manager to support the day-to-day execution of client projects. The role involves managing meeting logistics, facilitating collaboration, and ensuring client satisfaction while contributing to strategic discussions.
Responsibilities
- Support the day-to-day execution of client projects under the guidance of the Account Manager, keeping everything buttoned-up and moving forward
- Own meeting logistics and agendas. Deliver same-day recaps with clear action steps, owners, and timing to keep every stakeholder aligned
- Partner closely with Project Management, keeping them looped on all client-facing communications and flagging timing, resourcing, or budget risks early with proposed solutions
- Prepare polished materials for client meetings, including status updates, creative presentations, and performance recaps
- Conduct research into client industries, competitive landscapes, and audience insights to inform strategic recommendations
- Facilitate cross-functional collaboration between creative, strategy, media, and production teams
- Support billing documentation, monthly financial tracking, and budget reconciliation for your accounts
- Identify organic growth opportunities within existing client relationships and flag them to senior leadership
- Contribute to brand and business strategy discussions, bringing a prepared and informed point of view
- Navigate ambiguity with composure — when things are unclear, ask the right questions and drive toward clarity for the team and clients
- Anticipate what’s coming next on a project and prepare accordingly, rather than waiting to be asked
- Maintain version control, organized folders, and quality checks on all deliverables before they reach clients
Skills
- Bachelor's degree in Business, Advertising, Communications, Marketing, or equivalent professional experience
- 1-2 years of experience in an advertising agency, digital marketing firm, or in-house marketing team
- Comfort with a hybrid work model (in-office two days per week in Boulder or Kansas City)
- Willingness to travel occasionally (up to 10%)
- A bias toward action over perfection — you know when 'done' beats 'perfect'
- Comfort adapting your approach based on how different teammates and clients work best
- Exceptional organizational skills and a natural attention to detail. You catch what others miss
- Strong written and verbal communication skills, with confidence in both internal and client-facing settings
- Experience working alongside creative and production teams in a fast-paced environment
- A proactive, solutions-oriented mindset. You don't wait to be told what to do next
- Comfort with constructive feedback: you give it with empathy and receive it with openness
- Familiarity with project management tools (Asana, Monday, Basecamp, or similar)
- Content marketing experience is a strong plus
- Genuine curiosity about brands, culture, and what makes people pay attention
- A connector mindset, you instinctively pull the right people into the room rather than trying to solve everything yourself
Benefits
- Generous holidays, including the week off between Christmas and New Year.
- Flex PTO.
- Strong health plans, 100% company paid health, dental, and vision.
- Matching 401k.
- Employee Assistance Program.
- Life Insurance.
- A collaborative, no-ego culture where people genuinely have each other's backs
Company Overview
- Fact & Fiction is a strategically led creative content shop, structured to build brands via relevant, engaging and worthwhile content. It was founded in 2016, and is headquartered in Boulder, Colorado, USA, with a workforce of 11-50 employees. Its website is https://factandfiction.work/.