Arbitersports LLC - Junior QA Product Liaison

Arbitersports LLC - Junior QA Product Liaison In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser. All Jobs  >  Junior QA Product Liaison Arbitersports LLC Apply Junior QA Product Liaison Fully Remote • Remote Worker - N/A Apply Description About the Role  We're looking for a detail-oriented and collaborative Junior QA Product Liaison to join our QA team. In this role, you'll serve as a key connector between incoming customer-reported issues and our QA, Product, and Engineering teams — helping ensure that bugs are clearly documented, properly organized, and appropriately prioritized for resolution.  This is a great opportunity for someone early in their QA career who enjoys digging into problems, working across teams, and making sense of complex issue queues. You don't need to be a seasoned engineer — but you should be curious, organized, and comfortable working in a fast-paced software enviroment. Why This Role  This position sits at an interesting intersection of QA, product, and customer impact — giving you exposure to the full issue lifecycle from customer report to resolution. You'll build foundational skills in QA processes, cross-functional communication, and data analysis while working alongside experienced engineers and product teams environment.  What You'll Do  Issue Review & Triage  - Review and triage incoming bugs and issues reported through Zendesk, ensuring each issue is clearly documented, reproducible, and properly categorized  - Investigate reported issues by gathering relevant details and reproduction steps to support the QA team's analysis  - Assist in validating bug fixes and newly released features to confirm quality expectations are met before and after deployment  Bug Review & Prioritization  - Participate in bi-weekly bug review meetings to assess current sprint bugs, discuss upcoming fixes, and flag high-impact issues  - Work alongside QA Engineers and Product Owners to review newly reported issues and align on prioritization and resolution timelines  - Surface critical or widespread customer-facing problems to ensure timely visibility across the team  Cross-Functional Collaboration  - Help identify trends and recurring issues by reviewing incoming issue data  - Coordinate communication between QA, Product, Engineering, and Support to support efficient issue resolution  - Clearly communicate customer impact and issue urgency to internal stakeholders  Reporting & Tracking  - Organize and maintain issue queues to ensure accuracy and up-to-date status across the team  - Track trends related to bugs, releases, and customer impact to support QA reporting  - Contribute data-driven insights to help inform product improvement efforts  What We're Looking For  - Familiarity with software QA concepts and the bug lifecycle  - Ability to review, reproduce, and clearly document software issues  - Working knowledge of Zendesk or similar support/CRM platforms  - Basic understanding of Agile/Scrum development environments  - Strong organizational skills with the ability to manage and categorize high volumes of incoming issues  - Clear written and verbal communication skills — you'll be working across multiple teams  - Ability to prioritize issues based on customer impact and business risk  - Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls.  - Have an internet connection that’s adequate for their job, a minimum of 10Mbps down.  Nice to Have  - Basic ability to query databases (e.g., SQL) to assist in investigating and validating reported issues  - Background or coursework in Computer Science, Information Systems, or a related field  - Prior experience in a technical support, QA, or product operations role  Salary Description $25 an hour Apply View All Jobs Powered by Privacy Policy Payroll & HR Software