Verizon is a leading telecommunications company that empowers people by connecting them to what brings them joy. The Analyst-Account Services role involves being the first point of contact for customers post-sale, ensuring a smooth onboarding process, and providing support throughout the client experience.
Responsibilities
- First point of contact post sale for Reveal and Fleet Implementations for the Government, Enterprise/Strategic, Mid Market and SMB Business Markets ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding plan
- Implement core and ancillary products through a structured process to ensure smooth setup, client adoption, and an effortless client experience
- Validate proper product mix, ensuring hardware and software features sets are compatible with the client’s assets
- Main escalation point during onboarding, and mid-lifecycle engagements, responsible for facilitating quick resolution
- Subject matter expert for key functionality providing clients best practices on how to maximize value and return on investment
- Utilize all resources, including paid resources such as field support technicians, to care for timely resolution
- Ensure installations are scheduled and executed in a timely manner
- Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria
- Responsible for documenting all customer interactions in any applicable VZC systems to ensure transparency between customer and internal teams
- Proactively coordinate with cross-functional business partners to solve escalations and ensure efficient implementation of processes
Skills
- Minimum one year experience of Verizon Connect systems and tools, like: Salesforce, Connect 360, Super Libra
- Bachelor's degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
- A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities
- Team leader with proven experience leading cross-functional teams and projects
- Detailed understanding of the complexities associated with hardware and software solutions
- Demonstrated success managing complex projects
- Proven ability to thrive in a fast paced environment
Benefits
- Medical
- Dental
- Vision
- Short and long term disability
- Basic life insurance
- Supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home & auto insurance
- Matched 401(k) savings plan
- Up to 8 company paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime
- Shift differential
- Holiday pay
- Allowances
Company Overview
Verizon is a broadband and telecommunications company that provides information and entertainment services. It was founded in 1983, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.verizon.com.
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