We are seeking a highly skilled and motivated Account Manager to join our team at Aetna, a leading healthcare company. As an Account Manager, you will play a key role in managing local client relationships, driving business growth, and delivering exceptional customer service. This is a remote opportunity with a competitive salary of $27-$35 per hour.
At CVS Health, our purpose is to help people on their path to better health. We are committed to delivering human-centered healthcare solutions that make a meaningful difference in people's lives. Our Heart At Work Behaviors™ support this purpose, and we are looking for individuals who share our passion for making a positive impact.
Job Summary:
The Account Manager will be responsible for managing daily client support activities, identifying and pursuing new business opportunities, and building strong relationships with clients. This role will report to a Regional Manager of Omnicare Account Management and will work closely with internal stakeholders to drive business growth and customer satisfaction.
Key Responsibilities:
- Build strong client relationships by delivering exceptional customer service and fostering trust
- Attend client meetings and develop a rhythm of regular, proactive client meetings to establish strong relationships with key stakeholders
- Identify and mitigate risks, and work with internal stakeholders to develop action plans to address client concerns and opportunities
- Manage routine client support activities, resolve client issues, and respond to client inquiries
- Collaborate with the Key Account team to deliver initiatives at the facility level for national and local accounts
- Assess client needs, present Omnicare's offerings, and grow the business
Requirements:
- 2+ years of client-facing experience
- Ability to travel overnight at least 50%
- Valid driver's license and ability to verify insurance, if driving
- CRM proficiency, preferably Salesforce
- COVID-19 vaccination required
Preferred Qualifications:
- Established success in client/account management
- Excellent customer service skills, with the ability to be consultative and solution-focused
- Proven project management skills, with the ability to track and manage issues, engage the right teams, and drive timely issue resolution
- Ability to think critically and creatively, with a strong problem-solving mindset
- History of performing under pressure, adapting to changing circumstances, and finding solutions that drive client satisfaction
- Effective presentation skills, with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities
- Knowledge of Microsoft Office Suite, with an emphasis on Excel, PowerPoint, Word, Outlook, and web applications
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading healthcare company
- Remote work arrangement
- Professional development and growth opportunities
Apply Now to join our team as an Account Manager and take the first step towards a rewarding and challenging career.
Apply Now and start your journey with us today!
Apply Now