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Full job description
We're excited to announce anSocial Media Content & Review Moderatorposition available in Arizona! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement...
Featured Perks & Benefits to Keep You Inspired:
Medical plans with choices to fit your needs
Dental and Vision insurance options
Health Savings Account (HSA) with employer contribution
Financial security benefits including 401k Plan with company match
Company-paid life insurance +addl voluntary life
Paid short-term disability +options for long-term disability
Wait, we've got more!!!
Supplemental life insurance with critical health insurance and accident insurance
Vacation program accruing immediately upon hire
Sick time when you need it
Paid holidays + floating holidays to celebrate those special times
Company-sponsored wellness initiatives
Continuous education with development programs and more!
Here are some responsibilities for a potential Social Media Content and Review Moderator:
Monitor user-generated content across social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) to ensure compliance with community guidelines and company policies.
Review and approve or reject content based on predefined criteria.
Create a monthly content calendar with site teams for local content posting
Identify and remove inappropriate, harmful, or spam content promptly.
Monitor and manage customer reviews on various review platforms (Google Reviews, Yelp, etc.).
Respond to positive and negative reviews in a professional and timely manner, addressing customer concerns and highlighting positive feedback.
Escalate critical issues to the appropriate departments for resolution.
Engage with the online community by responding to comments, messages, and inquiries in a friendly and professional manner
Foster positive relationships with users and encourage constructive interactions.
Generate regular reports on content moderation and review activities, including key metrics and trends.
Provide insights and recommendations for improving community engagement and brand reputation.
Collaborate with the marketing and legal teams to develop and update content moderation policies and guidelines.
Stay informed about industry trends and best practices in content moderation and online community management.
Proper billable tracking
Onboard/Offboard social media accounts and connect issued tracking data
As the ideal candidate, your background includes:
2+ years working with website design and website maintenance
Experience working in the property management industry as a leasing agent or above
Excellent oral and written communications skills
Must have a valid drivers license, current automobile insurance and reliable transportation.
Background and credit check, pre-employment drug screening, and employment verification required.
Bryten complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
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