Remote Online Chat Assistant at Sullivan Solutions LLC
Sullivan Solutions LLC is a company likely specializing in providing remote business support services, such as customer service, live chat assistance, and digital solutions for various industries. They may offer outsourcing services that help businesses improve efficiency and customer satisfaction through virtual staffing solutions.
The Remote Online Chat Assistant at Sullivan Solutions LLC is... responsible for providing customer support and service through online chat. This includes answering customer queries, resolving issues, and providing general assistance related to the company?s products or services.
For the role of Remote Online Chat Assistant, your key responsibilities would typically include:
- Providing real-time customer support through live chat, addressing customer inquiries, concerns, and issues.
- Offering product or service information, helping customers navigate the company?s website, and answering questions regarding orders, accounts, or troubleshooting.
- Maintaining professionalism, courtesy, and accuracy in all customer interactions.
- Managing multiple chat sessions at once while ensuring high-quality communication and quick resolution of problems.
- Documenting chat interactions and outcomes for tracking and reporting purposes.
- Collaborating with other team members and departments to resolve more complex customer issues.
This role typically requires excellent written communication skills, the ability to multitask, strong problem-solving abilities, and a customer-focused mindset. Since it?s remote, you would need a reliable internet connection and the ability to work independently.
Benefits:
- Competitive salary
- Flexible work hours
- Health and wellness benefits
- Opportunities for growth within the company
- Paid time off and holidays
Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.
About Sullivan Solutions LLC: Sullivan Solutions LLC is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.sullivansolutions.com/.
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