**Experienced Senior Manager of Customer Success, Enterprise Accounts – Strategic Growth & Customer Value**

For over 20 years, blithequark has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day. At blithequark, we're passionate about creating a culture of innovation, collaboration, and growth. Our team is dedicated to helping our customers achieve their goals and unlock their full potential. As a key member of our Customer Success team, you'll play a critical role in driving the growth and success of our enterprise accounts. **Join Our Team** We're looking for an experienced Senior Manager of Customer Success, Enterprise Accounts to help build and scale our Customer Success team. The right candidate is an experienced manager with a proven ability to create programs to drive the customer adoption lifecycle throughout all blithequark accounts. **About the Role** As a Senior Manager of Customer Success, Enterprise Accounts, you will manage a team of Customer Success Managers and partner with the Director of Customer Success, Enterprise to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and net retention. **Key Responsibilities** - Manage a team of Customer Success Managers - Meet or exceed set targets - Set expectations with internal team members, develop a collaborative team culture while promoting career growth - Empower team of CSMs to onboard and expand customer product usage while uncovering revenue opportunities - Use data to track performance, forecast retention, and create customer insight - Partner with Marketing, Support, Professional Services, and Sales to create a positive customer journey that delights customers, improves customer satisfaction, inspires referrals and guides account growth - Build/refine programs to improve and scale - Bring creative ideas to the group to help improve the next stages of the business - Promote operational excellence across the Customer Success team - Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities - Other job duties as assigned **What We're Looking For** - Business development, organization, team building and management passion - Experience working in a cloud applications - 5+ years working in a leadership capacity - 8+ years of Customer Success or Account management experience in a technology/software environment, or Technical Account Management experience within Enterprise SaaS - Passion and demonstrated ability for mentoring and team growth - Experienced in managing a Customer Success or Account Management team - Outstanding management skills across a varied set of responsibilities - Passion for working with leading edge, web-based technologies and a desire to understand blithequark’s benefits, use cases, and business and technical elements - Experience and success partnering across departments - Bachelor's (BA/BS) degree **Why Join Us?** At blithequark, we offer a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range: $130,000—$167,500 USD **Our Culture** At blithequark, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. **Equal Opportunity Employer** blithequark is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **How to Apply** If you're passionate about customer success, innovation, and growth, we'd love to hear from you. Please submit your application through the link below. **Additional Information** If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. **#LI-Remote**