**Experienced Scheduling Chat Professional – Customer Support and Service Delivery**

Are you a customer service enthusiast with a passion for delivering exceptional support and assistance? Do you thrive in a dynamic environment where no two conversations are the same? If so, we invite you to join the blithequark team as an Experienced Scheduling Chat Professional. In this role, you will be the first point of contact for our customers, technicians, and internal representatives, providing prompt and efficient solutions to their requests. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers and employees to achieve their full potential. Our dynamic work environment is built on a foundation of collaboration, innovation, and a commitment to excellence. We believe that our employees are the driving force behind our success, and we are committed to providing them with the tools, training, and support they need to grow and thrive in their careers. **Job Summary** As an Experienced Scheduling Chat Professional, you will be responsible for engaging with customers, technicians, and internal representatives through chat and email in a professional and courteous manner. You will provide prompt responses to all inquiries, offer appropriate solutions via chat/email, document all interactions, and stay up to date on all scheduling policies. If you are a team player with excellent communication skills and a growth mindset, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Engage with customers, technicians, and internal representatives through chat and email in a professional and courteous manner * Provide prompt responses to all inquiries * Offer appropriate solutions via chat/email * Document all interactions * Stay up to date on all scheduling policies * Collaborate with internal teams to resolve customer issues and improve service delivery * Participate in ongoing training and development to improve skills and knowledge **Required Skills, Experience & Education** * Ability to multi-task and handle multiple chat conversations simultaneously * Strong interpersonal skills * Excellent written communication skills * Ability to adapt to changing processes * Ability to work well in a team * A growth-mindset and drive to improve * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of experience in customer service or a related field **Available Shifts** * Monday – Saturday, closed Sunday, Mondays required * Rotating weekends * 10:00 am-6:30pm MT * 10:30am-7:00pm MT * 11am-7:30pm MT * 11:30am-8:00pm MT * 12pm-8:30pm MT **Benefits and Perks** * Competitive hourly rate: $16/hour * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) plan with employer match * Paid holidays and flexible paid time away * Employee/Friends/Family Discounts * Onsite health clinic, gym, gaming tables * Daily lunch and drinks on site * Employee Resource Groups **Work Environment** This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join the blithequark team. **Simple Application Process** Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! **About the Application Process** Our application process is designed to be simple and straightforward. We want to make it easy for you to apply for this exciting opportunity. Here's what you can expect: * A brief online application form that asks for your contact information and a few details about your experience and qualifications * A chance to upload your resume and cover letter * A review of your application by our hiring team * A phone or video interview to discuss your qualifications and experience * A final interview with our team to discuss the role and answer any questions you may have We look forward to hearing from you and exploring this exciting opportunity together!