**Experienced Scaled Customer Success Manager – Driving SMB Customer Adoption and Growth at blithequark**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in dynamic environments where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Scaled Customer Success Manager. In this pivotal role, you will play a crucial part in managing and triaging a book of business, specifically focusing on our Small and Medium-sized Business (SMB) customers. Your primary goal will be to ensure that customers are successfully adopting our product and experiencing a substantial return on investment. **About blithequark** blithequark is a leading innovator in the software industry, dedicated to empowering businesses to reach their full potential. Our cutting-edge products and solutions have revolutionized the way companies operate, and we're committed to delivering exceptional customer experiences that drive growth and success. As a valued member of our team, you'll be part of a dynamic and collaborative environment that fosters creativity, innovation, and continuous learning. **What You'll Do** As an Experienced Scaled Customer Success Manager at blithequark, you'll be responsible for: * Monitoring and tracking customer product adoption to identify customers that require additional collaboration * Engaging 1:1 with customers at critical points in the customer journey to ensure adoption and provide strategic guidance on leveraging our product for maximum impact * Hosting and facilitating 1:many training sessions and workshops to ensure customers have a comprehensive awareness of our product * Communicating the value delivered by our product, showcasing measurable benefits and return on investment * Sharing industry best practices and success tips with customers to optimize their experience and outcomes * Identifying trends for common customer challenges and actively suggesting ways to address them * Navigating through ambiguity as we continue to build and refine the scaled customer success segment * Partnering cross-functionally to turn customer successes into measurable retention improvement **Who You Are** We're looking for a seasoned professional with: * Proven experience in a customer success or account management role, particularly with SMB customers * Proficient communication and presentation skills, with the ability to articulate complex concepts clearly * The ability to confidently engage with customers and guide conversations on how to enhance the product * The capacity to operate in a dynamic environment and adapt to changing priorities **What We Offer** As a valued member of our team, you'll enjoy: * A dynamic and collaborative work environment that fosters creativity, innovation, and continuous learning * Opportunities for career growth and professional development in a rapidly evolving industry * A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off * A hybrid schedule from our SF office, with the flexibility to work remotely 2-3 days a week * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and celebrates individual differences **Equal Employment Opportunity (EEO) Statement** blithequark is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join our team at blithequark.