**Experienced Product Principal - Customer Experience - Remote Opportunity at blithequark**

Are you a seasoned product leader with a passion for driving business value and customer satisfaction through innovative product development? Do you thrive in a fast-paced, dynamic environment where you can leverage your expertise to shape the future of customer experience? If so, we invite you to join blithequark as an Experienced Product Principal - Customer Experience, where you will play a critical role in connecting strategies and defining scope across multiple product teams and domains. **About blithequark** blithequark is a forward-thinking organization that is revolutionizing the way we approach customer experience. Our team of innovators and experts is dedicated to delivering high-quality products that meet the evolving needs of our customers. We are committed to fostering a culture of collaboration, creativity, and continuous learning, where our employees can grow and thrive. **Job Summary** As an Experienced Product Principal - Customer Experience, you will be responsible for driving business value and customer satisfaction through the development of quality products. You will work closely with Product Directors and cross-functional program leaders to guide in-depth business reviews, communicate and present across all levels of the organization. Your expertise will be essential in generating innovative ideas for growth within your respective areas and across the Product management organization. **Key Responsibilities** Your primary responsibilities will include: * **Delivery and Execution (10%):** Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure a clear path to scope is known and aligned. Review recommended solutions and work of product teams to ensure products are aligned with company, stakeholder, and end-user priorities. * **Strategy and Planning (60%):** Partner with either a Cross-Functional Program or Technology Portfolio to align outcomes. Cascade context up to leadership and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers (DEs), and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams (Inputs for planning sessions). Provide visibility of the work by providing a holistic roadmap with dependencies. * **Team and Stakeholder (30%):** Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments. Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience. **Direct Manager/Direct Reports** This position typically reports to a Director and has 0 direct reports. **Travel Requirements** Typically requires overnight travel 5% to 20% of the time. **Physical Requirements** Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. **Working Conditions** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications** * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. **Preferred Qualifications** * Working knowledge of Microsoft Office Suite * Working knowledge of presentation software (e.g., Microsoft PowerPoint) * Demonstrated ability to collaborate and work effectively with cross-functional teams * Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences * Excellent written and verbal communication skills * 2+ years of previous leadership experience **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education** * No additional education **Minimum Years of Work Experience** * 8 **Preferred Years of Work Experience** * No additional years of experience **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Business Insights * Drives Vision and Purpose * Manages Ambiguity * Nimble Learning * Self-Development * Collaborates * Cultivates Innovation * Manages Complexity * Situational Adaptability * Balances Stakeholders * Communicates Effectively * Customer Focus * Drives Results * Interpersonal Savvy * Organizational Savvy **What We Offer** At blithequark, we offer a comprehensive benefits package, including: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) matching program * Flexible work arrangements, including remote work options * Professional development opportunities, including training and education programs * Collaborative and dynamic work environment **How to Apply** If you are a motivated and experienced product leader looking for a new challenge, we invite you to apply for the Experienced Product Principal - Customer Experience position at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!