**Experienced Part-Time Outlet Customer Service Associate - Flexible Bridgeton, MO (blithequark Outlet)**

Are you passionate about delivering exceptional customer experiences and working in a dynamic retail environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join our team as a Part-Time Outlet Customer Service Associate at blithequark Outlet in Bridgeton, MO. As a key member of our team, you will play a vital role in providing SMART customer service, seeking out customers to understand their needs, and assisting them in locating, demonstrating, selecting, carrying, and/or loading merchandise. You will also be responsible for communicating information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to blithequark Outlet programs. **Responsibilities:** * Provides SMART customer service at all times through the daily execution of blithequark Outlet's customer service standards * Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise * Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary * Demonstrates sincere appreciation to customers * Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to blithequark Outlet programs * Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance * Writes customer contracts and invoices for equipment rental * Cross-functionally trains in other areas of the Outlet to help deliver the best customer service * Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs * Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information * Down stocks merchandise by looking for empty areas on shelves and replenishing supplies * Prepares merchandise in department of responsibility based on customer requirements/specifications * Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm * Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection * Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas * Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices * Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) * Provides exceptional customer service by applying SEEK ? LEARN ? BUILD to all customer interactions * Assists Pro customers to find product by walking the customer to the correct aisle and bay * Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster ?in and out? shopping experience * Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs * Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed * Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage * Uses cash register to process sales transactions according to company guidelines * Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to blithequark Outlets * Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders * Processes returns to the Distribution Centers and appropriately disposes/returns items * Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries * Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns * Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) * Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance **Essential Qualifications:** * High school diploma or equivalent required * Previous customer service experience in a retail environment preferred * Ability to work in a fast-paced environment with multiple priorities and deadlines * Excellent communication and interpersonal skills * Ability to lift up to 50 pounds and stand for long periods of time * Availability to work a variety of shifts, including weekends and holidays **Preferred Qualifications:** * Previous experience working in a warehouse or distribution center environment * Knowledge of store systems and equipment * Ability to operate a pallet jack and other heavy equipment * Experience with customer service software and systems **Skills and Competencies:** * Strong communication and interpersonal skills * Ability to work in a team environment and provide excellent customer service * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Strong attention to detail and organizational skills * Ability to lift up to 50 pounds and stand for long periods of time **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement and professional growth within the company * Comprehensive training program to ensure success in the role * Ongoing education and development opportunities to enhance skills and knowledge * Collaborative and supportive work environment **Work Environment and Company Culture:** * blithequark Outlet is committed to providing a safe and inclusive work environment for all employees * We value diversity and inclusion and strive to create a workplace that reflects the communities we serve * Our company culture is built on a foundation of respect, empathy, and open communication * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **Compensation, Perks, and Benefits:** * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off * Paid training and education programs * Discounts on blithequark products and services * Access to employee assistance programs and resources **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!