**Experienced IT Operations Manager – Remote Team Leadership and Technical Support**

Are you a seasoned IT professional with a passion for leading teams and driving innovation? Do you have a knack for developing and implementing strategies that deliver exceptional customer experiences? If so, we invite you to join blithequark's AWS IT Services Support team as an IT Operations Manager, where you'll have the opportunity to make a lasting impact on our global organization. **About blithequark** At blithequark, we're committed to being Earth's most customer-centric company, where we empower our employees to relentlessly improve the customer experience. Our innovative and creative culture encourages collaboration, experimentation, and continuous learning. With a focus on simplicity and ingenuity, we tackle complex technical and business problems every day, making history and shaping the future. **About the Role** As an IT Operations Manager at blithequark, you'll be responsible for managing local and/or remote resources, assisting the global organization in defining the perfect customer experience, and owning strategies to create that experience. You'll help the team develop and leverage their knowledge base to expedite the resolution of recurrent issues, identify ways to proactively reduce requests through automation, documentation, and process improvement, and set high standards for issue handling, escalation, and problem management across the organization. **Key Responsibilities:** * Manage local and/or remote resources to ensure seamless IT support for Amazon employees worldwide * Assist the global organization in defining the perfect customer experience and own strategies to create that experience * Help the team develop and leverage their knowledge base to expedite the resolution of recurrent issues * Identify ways to proactively reduce requests through automation, documentation, and process improvement * Set high standards for issue handling, escalation, and problem management across the organization * Guide the team with metrics and goals that clearly measure their success **Essential Qualifications:** * 5 years of experience developing a team of technical professionals across multiple locations * 2 years of experience leading technology teams as an IT Operations Manager * Bachelor's degree, or 4 years of professional or military experience * Knowledge of Linux or Unix systems administration **Preferred Qualifications:** * Experience with AWS IT Services Support or similar IT support environments * Strong leadership and team management skills * Excellent communication and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Experience with IT service management tools and technologies **Skills and Competencies:** * Strong technical skills, with a focus on Linux or Unix systems administration * Excellent leadership and team management skills * Strong communication and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Experience with IT service management tools and technologies * Strong analytical and strategic thinking skills * Ability to prioritize tasks and manage multiple projects simultaneously **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their careers. As an IT Operations Manager, you'll have access to a range of training and development opportunities, including: * Regular training and development sessions to enhance your technical and leadership skills * Opportunities to work on high-profile projects and contribute to the development of new technologies * Collaborative and dynamic work environment that encourages experimentation and innovation * Access to a range of tools and technologies to support your work * Opportunities to mentor and develop junior team members **Work Environment and Company Culture:** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture is built on a foundation of collaboration, experimentation, and continuous learning. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our organization. **Compensation, Perks, and Benefits:** As an IT Operations Manager at blithequark, you'll be eligible for a range of benefits, including: * Competitive salary and bonus structure * Comprehensive health insurance and wellness programs * Retirement savings plan and stock options * Flexible work arrangements, including remote work options * Access to a range of employee discounts and perks * Opportunities to participate in community service and volunteer programs **How to Apply:** If you're a motivated and experienced IT professional with a passion for leading teams and driving innovation, we invite you to apply for the IT Operations Manager role at blithequark. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!