**Experienced Inbound Customer Service Representative (WFH) - Sleep Therapy and Medical Equipment Support**

Are you a customer service professional with a passion for helping others? Do you have experience in the medical field and a strong background in customer service? If so, we may have the perfect opportunity for you! blithequark is seeking an experienced Inbound Customer Service Representative to join our team in Murray, KY. As a key member of our Sleep Central Inbound Call Center, you will be responsible for providing exceptional customer service to our patients, answering their questions, and resolving any issues they may have. **About blithequark** blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care. **Overview and Responsibilities** As an Inbound Customer Service Representative, you will be the first point of contact for our patients, answering their questions, and resolving any issues they may have. Your primary responsibilities will include: * Answering inbound calls from patients and resolving their questions and concerns in a timely and professional manner * Collecting patient, source, and payer information and inputting data into our e-Intake system * Completing thorough verification for products and services * Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Developing and maintaining working knowledge of current products and services offered by blithequark * Identifying and resolving problems in a timely manner * Making outbound calls as needed to collect patient data * Managing all aspects of initial intake via high-volume inbound phone calls * Processing related patient paperwork if assigned * Processing tickets to ensure timely fulfillment of product orders * Providing basic technical customer service assistance for CPAP equipment * Providing education to patients and location employees on CPAP supplies * Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input **Qualifications** To be successful in this role, you will need: * High school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Basic computer and internet skills * Valid driver's license in state of residence with a clean driving record (when applicable for the position) * Background investigation (company-wide) * Drug screen (when applicable for the position) * Basic Computer and Basic Internet skills test along with a Typing test **Skills, Knowledge, and Abilities** To excel in this role, you will need: * Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner * Helpful, knowledgeable, and polite while maintaining a positive attitude * Interpret a variety of instructions in a variety of communication mediums * Knowledge of billing reimbursement and insurance policies and requirements preferred * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices preferred * Maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-task along with attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of a team **Physical Demands** This role requires: * Lift minimum of 10lbs * Prompt and regular attendance is required * Requires close vision to small print on computer and or paperwork * Requires sitting, walking, standing, talking, or listening **Machines, Equipment, and Technical Abilities** To perform this role, you will need: * Email transmission and communication * Internet navigation and research * Microsoft applications including but not limited to Word, Excel (spreadsheets), etc. * Office equipment; fax machine, copier, printer, phone, and computer **Benefits** As a member of our team, you will enjoy: * Generous paid time Off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **How to Apply** If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees.