Experienced Healthcare Customer Service Representative – English and Bilingual (English & Spanish) Opportunities for Tennessee Residents

Welcome to blithequark blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer. About the Role We are seeking highly skilled and compassionate Healthcare Customer Service Representatives to join our team in Tennessee. As a key contributor to our team, you will be responsible for fielding customer inquiries, finding innovative ways to respond to varying questions, issues, and concerns, and providing exceptional customer service to our clients. This is an exciting opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life, and discovering your potential can take you anywhere you want to go. Key Responsibilities Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues that may arise Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call-related information for auditing and reporting purposes Provide feedback on call issues and suggest improvements Upsell products or services when required Qualifications We are looking for fearless and passionate individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: Ability to work remotely in a virtual team environment 6 months of customer service experience preferred Over 18 years of age Ability to type 25 words per minute High School Graduate or GED Comfort with desktop computer systems Proven oral and written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Language Requirements We are seeking both English-speaking and bilingual (English and Spanish) candidates to support our diverse customer base. For English-Speaking Representatives: Fluency in English with excellent verbal and written communication skills For Bilingual Representatives (English and Spanish): Fluency in both English and Spanish with excellent verbal and written communication skills Work from Home Requirements To work from home, you will need: A reliable internet connection with a minimum subscribed download rate of 25.0 MBPS and a minimum subscribed upload rate of 10.0 MBPS An ISP with no packet loss and a ping under 30MS Proof of internet speed A clean and quiet workspace Career Growth and Development At blithequark, we are committed to providing our employees with opportunities for growth and development. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that you can achieve similar success. We offer paid training, competitive wages, and a range of benefits, including full medical, dental, and vision coverage, 401(k), and paid time off. Company Culture Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. What We Offer In addition to a competitive salary and benefits package, we offer: Paid training and ongoing development opportunities Full benefits, including medical, dental, and vision coverage 401(k) and paid time off A clean and quiet workspace A collaborative and engaging work environment Opportunities for growth and advancement How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please create a profile, apply to the position, and take the assessments using the link below. Conclusion Join our team at blithequark and become a key contributor to our mission of making people's lives simpler, faster, and safer. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance, and we believe that you will thrive in our collaborative and engaging environment. Apply today and take the first step towards an exciting and rewarding career with blithequark!