**Experienced Global Inside Sales and Customer Success Manager – Driving Revenue Growth and Customer Excellence at blithequark**

Are you a strategic and results-driven sales leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving revenue growth and leading high-performing teams across global markets? If so, we invite you to join blithequark as our Global Inside Sales and Customer Success Manager. **About blithequark** blithequark is a leading provider of innovative solutions in the proAV and technology sectors. Our mission is to empower our customers to achieve their goals through cutting-edge products, exceptional customer support, and a commitment to excellence. With a strong presence in the US and UK, we are expanding our global reach and seeking a talented leader to drive our inside sales and customer success initiatives. **Key Responsibilities** As our Global Inside Sales and Customer Success Manager, you will be responsible for leading and developing high-performing Inside Sales teams to achieve revenue, retention, and engagement targets. Your key responsibilities will include: * **Lead and Develop High-Performing Teams**: Lead and develop high-performing Inside Sales teams to achieve revenue, retention, and engagement targets. Foster a culture of excellence, innovation, and collaboration to drive business growth and customer satisfaction. * **Sales Operations and Pipeline Management**: Oversee sales operations, pipeline management, and consultative selling practices to ensure seamless sales processes and effective use of CRM platforms. * **Customer Onboarding and Support**: Ensure successful customer onboarding, training, and ongoing support to deliver exceptional customer experiences and drive customer loyalty. * **Global Team Collaboration**: Collaborate across global teams to align on customer needs and product solutions, ensuring a unified approach to customer success and sales growth. * **Distributor Relationships and International Partner Programs**: Manage distributor relationships and support international partner programs to expand our global reach and drive revenue growth. * **Process Optimization and Performance Reporting**: Establish scalable processes and performance reporting across regions to drive business growth, improve efficiency, and enhance customer satisfaction. **Qualifications** To succeed in this role, you will need: * **Bachelor's Degree or Equivalent Experience**: A bachelor's degree or equivalent experience in a related field, such as sales, customer success, or support leadership. * **4+ Years of Experience in Sales, Customer Success, or Support Leadership**: 4+ years of experience in sales, customer success, or support leadership, preferably in the proAV or technology sectors. * **Proven Track Record of Leadership and Business Outcomes**: A proven track record of leading distributed teams and delivering measurable business outcomes, including revenue growth, customer retention, and engagement. * **CRM Proficiency and Data Analysis**: Proficiency in CRM platforms (Salesforce or Microsoft Dynamics preferred) and data analysis to drive business growth and customer satisfaction. * **Strong Communication, Leadership, and Organizational Skills**: Strong communication, leadership, and organizational skills to lead high-performing teams and drive business growth. * **International Travel**: Ability to travel internationally up to 10-15% to support global business growth and customer success initiatives. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * **Technical Understanding of AV or Related Solutions**: Technical understanding of AV or related solutions to drive sales growth and customer satisfaction. * **Experience Working Across US, UK, and EMEA Markets**: Experience working across US, UK, and EMEA markets to drive global business growth and customer success. * **Multilingual Capabilities**: Multilingual capabilities to support global customer success initiatives and drive business growth. * **Familiarity with Regulatory and Compliance Standards**: Familiarity with regulatory and compliance standards to ensure compliance and drive business growth. * **AVIXA CTS or Similar Certifications**: AVIXA CTS or similar certifications to demonstrate expertise in the proAV sector. **Equal Opportunity Statement** blithequark is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where every team member can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. **Why Join blithequark?** As a member of our team, you will have the opportunity to: * **Drive Business Growth and Customer Success**: Lead high-performing teams to achieve revenue, retention, and engagement targets, and drive business growth through innovative sales strategies and customer success initiatives. * **Develop Your Skills and Career**: Develop your skills and career through ongoing training, mentorship, and opportunities for advancement. * **Work with a Talented Team**: Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences and driving business growth. * **Enjoy a Competitive Compensation and Benefits Package**: Enjoy a competitive compensation and benefits package, including health insurance, retirement plans, and paid time off. **How to Apply** If you are a strategic and results-driven sales leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.