**Experienced Full Stack Strategic Customer Success Manager – Enterprise Solutions for Augmented Reality and Knowledge Platforms**

At blithequark, we're revolutionizing the way Aerospace, Aviation, and Medical Tech manufacturers work by empowering their teams with augmented reality work instructions on the frontline. Our cutting-edge WorkLink product combines AR work instructions and remote assistance into one enterprise-ready platform, taking the efficiency of manufacturing, technical training, and industrial productivity to new heights. As a key member of our Customer Success team, you'll play a vital role in driving measurable ROI for our partners by increasing productivity, service, and delivery through expert build guidance on demand. **About blithequark** blithequark is a pioneering company that's supercharging the productivity of manufacturers worldwide. Our innovative solutions are designed to help businesses thrive in a rapidly changing landscape. With a strong focus on customer success, we're committed to delivering exceptional value to our partners through our cutting-edge products and services. **Job Summary** We're seeking an experienced Full Stack Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll be responsible for supporting most aspects of the customer lifecycle from onboarding to business reviews for a strategic portfolio of customers leveraging blithequark's platforms. This high-touch position requires strong attention to detail and follow-through, as well as a passion for novel technology and a commitment to helping customers succeed. **Responsibilities** As a Strategic Customer Success Manager, you'll serve as the primary point of contact for post-sales activities, including: * Customer onboarding and consultative program management * Assigned commercial activities * Delivering best practices, guidance, and value reviews to customers * Analyzing customer feedback and data to deliver solutions based on internal and industry best practices * Advocating for customers and leading internal teams and projects to solve customer needs * Monitoring and tracking customer health, identifying risks, and developing success milestones * Delivering customer recommendations through maintained stakeholder contact and recurring customer meetings * Prioritizing and proactively driving timely resolution of customer inquiries * Proposing innovative ideas to evolve the customer experience toward greater value * Traveling to meet with customers quarterly (as needed) **Role Requirements** To be successful in this role, you'll need: * 4+ years of applicable experience as a full lifecycle Customer Success Manager * Bachelor's degree or equivalent career experience * Experience with the following technologies: + Sharepoint + Excel + GSuite (slides, documents, etc.) + Figma or related visual or workflow tools + Hubspot + Zendesk + Atlassian products (JIRA, Confluence) * Proficient interpersonal skills, demonstrated by the ability to build and maintain authentic business relationships at the executive level and effectively manage relational challenges * Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value * Influential verbal and written communication skills, including expertise in presenting to both small and large audiences * Proficient understanding of Sales lifecycle concepts within the Software as a Service industry * Ability to communicate highly technical details simply to non-technical audiences * Willingness to travel to customer sites and trade events as needed * Ability to effectively forecast, take measurable action steps toward, and exceed when possible, both net and gross retention goals * Proficient organization of projects and associated internal/external teams: exhibited project management and time management skills **Preferred Qualifications** * Account Management, Consulting, Product Training and Enablement, Project Management, or Change Management experience * Experience or knowledge in providing SaaS to the following industries: Manufacturing, Field Services, Construction/Engineering, Automotive, Aerospace/Defense * Basic understanding of standard integration practices and key customer side stakeholders that lead key technical deployment activities (e.g. SSO, Enterprise systems, APIs, etc.) **Additional Information** blithequark is committed to fair and equitable hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. **Compensation and Benefits** This role is eligible for up to a 20% annual bonus and commission for helping advance expansion deals. Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position. blithequark offers a competitive benefits package that includes group health benefits, flexible work/life accommodations, and options. **Why Join blithequark?** At blithequark, we're passionate about helping our customers succeed and thrive in a rapidly changing landscape. As a member of our team, you'll have the opportunity to work with cutting-edge technology, collaborate with a talented and dedicated team, and make a real impact on the lives of our customers. If you're passionate about customer success, novel technology, and helping businesses grow, we'd love to hear from you. **How to Apply** If you're ready to take your career to the next level and join a team that's revolutionizing the way businesses work, apply now to become a Strategic Customer Success Manager at blithequark.