**Experienced Full Stack Software Engineer – Web & Cloud Application Development for AI-Driven Customer Service Products**
At blithequark, we're revolutionizing the way people experience customer service with our cutting-edge Community Support Platform (CSP). As a Staff Software Engineer on our Chatbot Product team, you'll play a pivotal role in shaping the technical vision and delivering innovative solutions that empower our global network of Community Support ambassadors. If you're passionate about harnessing AI to drive exceptional customer service, we want to hear from you. **The Community You Will Join:** Our CSP team is a critical component of blithequark's customer support operations, utilizing cutting-edge technology to deliver high-efficiency customer service. We're harnessing AI to revolutionize our approach to customer service, and our Chatbot Product team is at the forefront of this innovation. By combining AI capabilities with the expertise of our support ambassadors, we're creating a seamless user experience that sets a new standard for customer service. **The Difference You Will Make:** As a Staff Software Engineer on our Chatbot Product team, you'll work collaboratively with talented and diverse software engineers to create innovative user experiences for AI-driven customer service products. You'll play a significant role in shaping the technical vision and delivering flexible, efficient, and scalable solutions that power our AI Assistant. Each individual brings their unique skill set, experiences, thought leadership, and technical expertise to solve complex technical challenges. **A Typical Day:** * Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high-quality products and features. * Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. * Review code and design docs, giving feedback on product specs and mocks. * Nurture a culture of technical quality from design, through code review, to production operations. **Your Expertise:** * 9+ years of relevant software development experience in a fast-paced tech environment. * Strong expertise with backend systems in service-oriented architectures. * Experience with LLM-driven chatbot and Agentic AI products would be a significant plus. * Excellent communication skills and the ability to work well within a team and with teams across the engineering, product, and design organizations. * Passionate about efficiency, availability, technical quality, and system quality. * Love for collaborating via code reviews and architecture discussions, and motivated to improve teammates' productivity. * Bachelor's and/or Master's/PhD degree, preferably in CS, or equivalent experience. **Your Location:** This position is US-Remote Eligible, with occasional work at an blithequark office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where blithequark has a registered entity. Please check our website for the up-to-date list of excluded states. **Our Commitment To Inclusion & Belonging:** blithequark is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply. We strive to provide a disability-inclusive application and interview process. If you're a candidate with a disability and require reasonable accommodation, please contact us at [insert email]. **Why Join blithequark:** * Collaborate with a talented and diverse team of software engineers to create innovative solutions. * Shape the technical vision and deliver flexible, efficient, and scalable solutions. * Work on cutting-edge AI-driven customer service products that empower our global network of Community Support ambassadors. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Participate in our professional development program, with opportunities for training, mentorship, and career growth. * Enjoy a dynamic and inclusive work environment that values diversity, equity, and inclusion. **How to Apply:** If you're passionate about harnessing AI to drive exceptional customer service, we want to hear from you. Please submit your application, including your resume, cover letter, and any relevant work samples. We can't wait to hear from you! **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. If you require reasonable accommodation during the application process, please contact us at [insert email].