**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we invite you to join the dynamic team at blithequark as a Partner Product Manager, where you'll play a critical role in shaping the future of conversational AI and live chat support. **About blithequark** blithequark is a leading innovator in the field of conversational AI, leveraging cutting-edge technology to revolutionize the way we interact with customers. Our team of experts is dedicated to creating personalized, hyper-customized experiences that exceed customer expectations. As a Partner Product Manager, you'll be part of a collaborative and dynamic team that's passionate about driving innovation and delivering exceptional results. **Job Responsibilities** As a Partner Product Manager, you'll be responsible for leading the development and execution of our conversational AI and live chat support products. Your key responsibilities will include: * Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive customer experience improvements * Influencing customer data, conversational analysis, industry trends, and technical expertise to analyze existing solutions and develop future capabilities * Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning * Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience * Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations * Maintaining and refining the product backlog, planning customer stories to meet the needs of the end-user, while focusing on business value * Supporting the definition and development of the product strategy, roadmap, and release plan, as well as overall customer experience **Requirements** To succeed in this role, you'll need: * A bachelor's degree in business, computer science, software engineering, or a related field * A proven track record of driving innovation and delivering exceptional customer experiences * Excellent communication and interpersonal skills, with the ability to articulate complex ideas in a clear and concise manner * A demonstrated ability to manage multiple priorities and projects simultaneously * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop data-driven recommendations * A passion for staying up-to-date with industry trends and emerging technologies * A commitment to collaboration and teamwork, with the ability to work effectively with cross-functional teams **Preferred Qualifications** * Experience with conversational AI and live chat support technologies * Knowledge of agile development methodologies and product management frameworks * Familiarity with data analysis and visualization tools * Experience with customer testing and feedback mechanisms * Strong understanding of business operations and customer experience principles **What We Offer** At blithequark, we're committed to supporting our employees and their families with comprehensive benefits and programs that promote their overall well-being. Some of the benefits we offer include: * Competitive base salary * Extra incentives * 6% company match on retirement savings plan * Free financial education and financial wellness support * Comprehensive health, dental, vision, disability, and life insurance benefits * Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex * 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy * Free access to on-site health centers staffed by medical professionals and specialists (dependent on location) * Confidential counseling support through our Solid Personalities program * Career advancement and training opportunities **About Our Culture** At blithequark, we're committed to creating a culture that's inclusive, diverse, and supportive. We believe in fostering a work environment that's collaborative, innovative, and fun. We're proud to be an equal opportunity employer and welcome applications from diverse candidates. **How to Apply** If you're a motivated and experienced product manager with a passion for conversational AI and live chat support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!