**Experienced Customer Support Representative – Thriving in a Fast-Paced, High-Growth Environment at blithequark**

Are you a highly motivated and empathetic individual who thrives in a fast-paced, dynamic environment? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join our vibrant Support team at blithequark, a leading practice management platform that empowers thousands of health and wellness clinics to deliver better care. **About blithequark** blithequark is a cutting-edge platform that streamlines clinic operations, from scheduling and charting to payments, payroll, telehealth, insurance, and more. Our innovative product is designed to meet the evolving needs of healthcare professionals, and we're committed to delivering exceptional support to our customers. As a key member of our Support team, you'll play a critical role in helping clinics get the most out of our platform, ensuring they can focus on what matters most – delivering exceptional patient care. **Your Role in Our Journey** As an Experienced Customer Support Representative at blithequark, you'll be part of a high-performing team that's dedicated to delivering exceptional customer experiences. Your primary responsibilities will include: * Providing top-notch support to our customers through phone, chat, and video interactions * Leading demos, onboarding calls, and real-time support and troubleshooting * Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction * Developing and maintaining in-depth knowledge of our product and its features * Staying up-to-date with industry trends and best practices to continuously improve our support processes **You Might Love It Here If...** * You're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment * You're a natural problem-solver with a knack for thinking creatively and outside the box * You're comfortable with complexity and can navigate multiple tools and systems simultaneously * You're a lifelong learner who's always looking for ways to improve and grow * You're a team player who's committed to collaboration and open communication * You're passionate about making a difference in the lives of healthcare professionals and the patients they serve **This Role Might Be a Struggle If...** * You prefer to work independently without regular feedback and coaching * You're uncomfortable with live video calls, building real-time relationships, or solving problems face-to-face with customers * You thrive behind the scenes or in predictable, established workflows * You find learning multiple complex tools simultaneously frustrating * You're not a fan of change or are easily overwhelmed by fast-paced environments **Compensation Expectations for the Role** At blithequark, we're committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected in a strong starting annual salary of $65,000 CAD for all Customer Support Representatives. You'll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you'll be doing to meet our customers' high bar and the growth you'll be experiencing in a fast-paced, high-growth environment. **Career Growth Opportunities and Learning Benefits** As a member of our Support team, you'll have access to a variety of career paths and learning opportunities. Some folks will build deep knowledge and expertise in their roles to become Senior Product Specialists. Others may shift gears into "Expert" roles in areas such as Jane Payments, Technical Escalations, and Demos. Some may want to broaden their scope to step into people leadership roles like Team Captains and one day, Country Leads. Each of these career paths come with clear compensation expectations of what you can expect on your work anniversary based on the hard work you'll put in and the growth you'll experience. **Work Environment and Company Culture Highlights at blithequark** At blithequark, we're committed to fostering an environment that allows you to come to work as your truest self. We believe it's essential to actively recognize, embrace, and celebrate our differences in order to make blithequark an inclusive, equitable, and diverse workplace. We're passionate about building a team of people who make conversations rich with perspective and experience. We're committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that blithequark serves. **Benefits and Perks** At blithequark, we offer a comprehensive benefits package that includes: * Competitive salary and bonus structure * Comprehensive health and dental benefits * Generous paid time off and vacation package * Professional development opportunities and training programs * Access to cutting-edge technology and tools * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and empathetic individual who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience and qualifications. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We're committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We welcome applications from diverse candidates and encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.