**Experienced Customer Support Executive – Latin America Operations**

Join blithequark, a highly regulated and fast-growing global Fintech group, as we continue to shape the future of financial services. With multiple regulatory licenses, including FCA and Mauritius, and a global presence spanning 20+ offices across London, New York, Dubai, and Southeast Asia, we're looking for a skilled and dedicated Customer Support Executive to join our Latin America operations team. **About blithequark** Established in 2015, blithequark has evolved into a leading institutional liquidity provider, with a 250+ multinational team driving innovation and excellence across the globe. Our commitment to delivering exceptional customer experiences, combined with our passion for technology and financial expertise, has enabled us to build a reputation as a trusted partner in the Fintech industry. **Responsibilities** As a Customer Support Executive, you will play a critical role in ensuring the smooth operation of our Latin America operations. Your key responsibilities will include: * Evaluating business processes, anticipating requirements, and identifying areas for improvement to develop and implement solutions that enhance operational efficiency and effectiveness. * Coordinating with the risk department on leverage changing requests, escalated trading issues, and other complex situations. * Communicating regularly with team leaders and sales teams to perform specific IB requests, re-organize network structures, and address customer concerns. * Liaising with technology providers to resolve disputes and ensure seamless system integration. * Cross-checking with payment service providers (PSPs) on funding issues and resolving any discrepancies. * Managing internal ticketing systems to address customer feedback and issues within the department. * Performing financial checks on transactions and transfers within the system to ensure accuracy and compliance. * Collecting and analyzing information on technical complaints to identify trends and areas for improvement. **Performing KYC Validation and Client Onboarding** As a Customer Support Executive, you will also be responsible for performing Know Your Customer (KYC) validation and managing the onboarding process for new clients. This will involve: * Conducting thorough KYC checks to ensure compliance with established policies and procedures. * Opening, amending, reviewing, and exiting clients according to established guidelines. * Ensuring that all client information is accurate, up-to-date, and compliant with regulatory requirements. **Continuous Improvement and Operational Efficiency** We're committed to continuous improvement and operational efficiency, and as a Customer Support Executive, you will contribute to this effort by: * Identifying areas for improvement in our operational processes and developing solutions to enhance efficiency and effectiveness. * Collaborating with the risk department to implement new procedures and controls to mitigate risk. * Providing regular feedback and insights to the management team to inform strategic decisions. **Requirements** To succeed in this role, you will need: * A bachelor's degree in business or a related field. * A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice. * Exceptional analytical and conceptual thinking skills. * Advanced technical skills, including proficiency in Microsoft applications (Word, Excel, and Outlook). * Great attention to detail, with a meticulous approach to numbers and procedures. * Fundamentally analytical and conceptual thinking skills. * Experience creating detailed reports and giving presentations. * A track record of following through on commitments. * Excellent planning, organizational, and time management skills. * Experience in a stock-broking business, in either IT or back office operations, would be a significant advantage. **What We Offer** As a valued member of our team, you can expect: * Competitive remuneration, commissions, and bonuses based on performance. * Comprehensive medical benefits, dental/optical benefits, and gym memberships. * Opportunities for career growth and professional development in a dynamic and innovative environment. * A collaborative and supportive team culture that values diversity, inclusion, and employee well-being. * Access to cutting-edge technology and tools to enhance your skills and productivity. * A global presence with opportunities to work with diverse clients and stakeholders. **How to Apply** If you're a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.