Experienced Customer Success Operations Specialist – Driving Business Growth through Data-Driven Insights and Process Optimization at blithequark

Introduction to blithequark blithequark is a pioneering AI-powered mobile marketing platform that is revolutionizing the way brands engage with their consumers. By leveraging real-time data from multiple channels and advanced AI, blithequark enables marketers to craft personalized journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. With a strong commitment to innovation and customer satisfaction, blithequark has established itself as a leader in the industry, trusted by top global brands and recognized by prestigious awards such as Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. About the Customer Success Operations Team at blithequark The Customer Success Operations team at blithequark plays a vital role in optimizing and scaling processes that support customer success initiatives. Sitting at the intersection of data, technology, and strategy, this team ensures that the Customer Success organization operates efficiently and effectively. With a strong focus on collaboration and opportunities to interface across the entire company, the Customer Success Operations team is dedicated to driving business growth and delivering exceptional customer experiences. Why blithequark Needs You As a Customer Success Operations Specialist at blithequark, you will be responsible for owning the administration and continuous improvement of Catalyst, our Customer Success Platform. This will involve ensuring that Catalyst supports key Customer Success workflows like onboarding, health scoring, and renewal tracking. You will also collaborate cross-functionally with teams such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems. Own the administration and continuous improvement of Catalyst, our Customer Success Platform, ensuring it supports key Customer Success workflows like onboarding, health scoring, and renewal tracking Collaborate cross-functionally with teams such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems Build and maintain reporting dashboards that provide actionable insights to drive customer engagement, retention, and satisfaction Work closely with Customer Success leadership to refine and automate processes, improving operational efficiency and scalability Provide training and ongoing support to the Customer Success team, ensuring they are empowered to leverage Catalyst effectively Maintain accurate and reliable data within Catalyst, enabling data-driven decision-making About You To be successful in this role, you should have at least 2+ years of experience in Customer Success, Customer Success Operations, Sales Operations, or a related role. You should also have hands-on experience administering Customer Success Platforms such as Catalyst, Gainsight, ChurnZero, or Totango. Strong proficiency in data analysis tools like Excel, Google Sheets, or BI platforms such as Looker is essential, as well as familiarity with CRM systems (e.g., Salesforce) and integration tools. 2+ years of experience in Customer Success, Customer Success Operations, Sales Operations, or a related role Hands-on experience administering Customer Success Platforms such as Catalyst, Gainsight, ChurnZero, or Totango Strong proficiency in data analysis tools like Excel, Google Sheets, or BI platforms such as Looker Familiarity with CRM systems (e.g., Salesforce) and integration tools Excellent analytical and problem-solving skills, with great attention to detail Exceptional communication and interpersonal skills, with a proven ability to collaborate across teams Experience with Catalyst, including workflow automation, health scoring, and reporting, is a plus Previous experience in a SaaS or customer-facing role is a bonus Skills and Competencies Required for Success In addition to the above requirements, you should possess excellent analytical and problem-solving skills, with great attention to detail. You should also have exceptional communication and interpersonal skills, with a proven ability to collaborate across teams. The ability to work in a fast-paced environment and adapt to changing priorities is essential, as well as a strong commitment to delivering exceptional customer experiences. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Success Operations Specialist, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to training and development programs, as well as opportunities to attend industry conferences and events. Work Environment and Company Culture Highlights at blithequark blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive. Our company values include Default to Action, Be One Unstoppable Team, Champion the Customer, and Act Like an Owner, which guide our behavior and decision-making. Compensation, Perks, and Benefits At blithequark, we offer competitive compensation and benefits packages to our employees. This includes a salary range of $95,000 - 158,000 annually, plus equity and benefits. We also offer a range of perks, including health and wellness programs, flexible working hours, and opportunities for professional development. Conclusion If you are a motivated and experienced Customer Success Operations Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer satisfaction, and employee growth, we offer a unique and rewarding work environment that will allow you to thrive. Don't miss out on this chance to join our team and contribute to our mission of delivering exceptional customer experiences. Apply now to become a part of our dynamic team and take your career to the next level. We look forward to hearing from you!