Experienced Customer Success Manager – Strategic Relationship Builder and Commercial Owner for High-Growth Construction Technology Company

Introduction to blithequark At blithequark, we are revolutionizing the construction industry by transforming the way commercial construction companies buy their materials. As one of the fastest-growing construction technology companies in the world, we are committed to making buildings cheaper and easier to build. With construction accounting for $10 trillion in global spend annually, we recognize the significance of our mission and the impact it can have on solving some of the world's biggest problems, such as creating more housing, upgrading infrastructure, and adapting to climate change. About the Role We are seeking a driven and strategic Customer Success Manager to join our team at blithequark. As a Core Customer Success Manager (CSM), you will own a critical segment of our customer base, driving adoption, delivering customer outcomes, and leading all renewal and expansion efforts. This is a high-impact, high-autonomy role that requires a strong relationship builder who can own the full lifecycle of their accounts post-onboarding. You will manage a portfolio of approximately 70 accounts, representing $1.5M–$2M in Annual Recurring Revenue (ARR), and serve as the trusted partner and go-to advisor for your customers throughout their journey with blithequark. Key Responsibilities Own the customer relationship post-onboarding for a portfolio of ~70 accounts, delivering consistent customer value while protecting and growing ARR. Own a quarterly renewal and expansion target, expertly navigating pricing conversations, scope changes, upsell opportunities, and contract execution. Act as the trusted advisor for your customers, aligning blithequark's value to each customer's evolving business goals. Lead regular business reviews and strategic touchpoints, including executive check-ins and Annual Business Reviews. Monitor product adoption and usage signals, proactively spotting risks and acting decisively to retain and expand your accounts. Guide customers through change management, onboarding new teams or locations, and rolling out new modules or workflows. Champion customer feedback and partner cross-functionally with Product, Support, Marketing, and Engineering to improve the customer experience and execute on feedback loops. Maintain clean, accurate forecasts and data using Salesforce and other internal blithequark tools, leading to scalable, repeatable success and an interdepartmental single source of truth. Contribute to internal process improvements and scaling initiatives for the Core CSM motion. About You You are a strong relationship manager who loves owning the full customer lifecycle, especially the commercial part. You are strategic and thoughtful, but not afraid to roll up your sleeves to get things done. You are comfortable balancing a large portfolio, prioritizing effectively, and advocating fiercely for your customers and your business goals. Essential Qualifications 3–6+ years in a customer-facing SaaS role (CSM, Account Manager, Renewals Manager, etc.). Direct experience owning renewals and expansion quotas, with a proven track record of hitting/exceeding NRR/GRR goals, ideally in a high-volume or mid-market environment. Strong commercial acumen — you are confident in negotiations, pricing conversations, and driving upsell. Experience presenting to stakeholders across a range of roles — from field-level users to executives. You understand how to navigate complex customer orgs, align said stakeholders, and connect product value to business outcomes. Cross-functional influence, you collaborate well across Sales, Product, Onboarding, and Marketing to drive results. High EQ and a relationship-first mindset — you build trust fast and advocate for both customer and company outcomes. Familiarity with Salesforce, Stripe, DocuSign, and Google Suite. Strong written and verbal communication skills with the ability to synthesize and share insights clearly. Organized and self-directed, with a bias toward action and continuous improvement. Preferred Qualifications Familiarity with the construction industry or construction technology. Experience working in a high-growth, fast-paced environment. Knowledge of customer success metrics and benchmarks. Certifications in customer success or related fields. Skills and Competencies Strong relationship-building and account management skills. Excellent communication, presentation, and negotiation skills. Ability to think strategically and tactically. Strong problem-solving and analytical skills. Ability to work in a fast-paced, dynamic environment. Strong organizational and time management skills. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our customers. You will also have access to training and development programs, mentorship, and career advancement opportunities. Work Environment and Company Culture At blithequark, we value diversity, equity, and inclusion, and we are committed to building an inclusive workplace. We believe in creating a work environment that is collaborative, supportive, and empowering, where everyone can thrive and grow. Our company culture is built on the principles of transparency, accountability, and customer obsession, and we are passionate about making a positive impact on the construction industry and the world. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary and on-target variable compensation, as well as a range of perks and benefits, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and growth, and a dynamic and supportive work environment. Conclusion If you are a motivated and strategic Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to make a real impact on the construction industry, work with a talented team of professionals, and develop your skills and expertise. Don't miss out on this opportunity to join a fast-growing and innovative company that is changing the face of construction technology.