**Experienced Customer Success Manager – Higher Education, North America at blithequark**

Are you a driven and customer-centric professional with a passion for delivering exceptional results in a fast-paced, dynamic environment? Do you thrive in a collaborative culture where innovation and creativity are encouraged? If so, we invite you to join blithequark as an Experienced Customer Success Manager – Higher Education, North America. **About blithequark** blithequark is a leading provider of advanced video content management and engagement solutions to the global higher education, K-12, corporate, and government industries. Our cloud-based platform empowers instructors, students, and administrators to create, edit, share, and manage all types of video content, as well as live stream video in real time. We support a diverse range of teaching and learning modalities, promoting active learning and providing real-time assessments to ensure student success. **Job Summary** As an Experienced Customer Success Manager – Higher Education, North America, you will be responsible for leading account, relationship management, and renewals after the initial sale of blithequark's products and services for higher education accounts in North America. You will work closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success. **Key Responsibilities** * Actively promote new product offerings and features to accelerate adoption and drive usage growth * Manage and renew existing account relationships, maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region * Analyze client data and usage patterns to identify opportunities for enhancing product use, identifying risk, and driving engagement with the customer * Provide strategic guidance to clients, recommending best practices and suggesting optimizations to align with their objectives * Collaborate with clients to create customized success plans that align with their institution's educational goals * Develop an in-depth understanding of blithequark's products, features, capabilities, use cases, workflows, and benefits * Stay up to date with product updates and developments to effectively communicate the platform's value to clients * Conduct product demonstrations and showcase how the platform can address specific educational challenges * Partner with product and engineering teams to identify areas for product improvement and include customers in ongoing product user group and beta offerings **Data Analysis and Reporting** * Analyze user data and generate actionable insights to inform health/risk vectors for customers in your portfolio * Create and deliver regular performance reports to clients, highlighting key metrics and demonstrating the impact of the platform on their educational initiatives * Conduct quarterly business reviews of key metrics including usage, support tickets, trend analysis, strategic alignment, and goal setting **Requirements** * Bachelor's degree (preferred), graduate degree (a plus) * A minimum of 5 years related professional experience in consultative sales or account management or customer success * Experience with Cloud/SaaS Applications * Academic technology, eLearning, or instructional design (a plus) * Outstanding verbal and written communications skills * Well-organized self-starter, able to handle multiple tasks with minimal oversight * Working knowledge of educational Learning Management Systems * Technically savvy individual who can master and demonstrate blithequark's products * Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight * Strong team player who can effectively collaborate and lead activities with the overall territory team * Willingness/availability to travel **Preferred Qualifications** * Experience working in a SaaS environment * Familiarity with educational technology and learning management systems * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Strong communication and interpersonal skills * Ability to build and maintain strong relationships with clients and internal stakeholders **Work Environment and Culture** blithequark is a fully remote company, and we will consider candidates who are located in many, but not all, states within the United States. We prefer that our Customer Success Managers are based near a major metropolitan area in the US. Candidates must be eligible to work in the United States for any employer. Our company culture is built on four core values: * Maniacally Mission Driven: We embrace our roles as agents of transformation, enabling the kind of inspired learning that changes people's lives. * Massively Collaborative: We support each other and work together for the greater good. By joining forces, our collective potential is mighty. * Relentlessly Inventive: We see the potential to deliver breakthrough solutions and are empowered to deliver them. * Moving at the speed of bright: Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. **Benefits** blithequark offers comprehensive benefits, including: * Medical, dental, vision, life, and disability insurance * A 401(k) plan with company match * An unlimited PTO policy * Opportunities for professional growth and development **How to Apply** If you are a motivated and customer-focused professional who is passionate about delivering exceptional results in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. **Note** This job posting is for a remote position, and the company is open to considering candidates from various locations within the United States. However, candidates must be eligible to work in the United States for any employer.