Experienced Customer Success Manager – AI-Powered Personalization and Strategic Client Relationship Development

Welcome to blithequark blithequark is revolutionizing the way online discovery and engagement are powered through its innovative, AI-driven platform. As a pioneer in the field of deep learning, our company is dedicated to delivering precise, session-based recommendations that respect customer privacy. With a team of world-renowned AI experts and a strong foundation in research, blithequark is poised to disrupt the online experience landscape. Our global presence, with offices in San Francisco, Toronto, Paris, and more to come, offers a unique opportunity for professionals to join a dynamic and forward-thinking organization. About Our Team At blithequark, you will be joining a team of talented individuals who share a passion for AI and its potential to transform industries. Our co-founders, Alexandre Robicquet and Dr. Emile Contal, have built the company on the principles of innovation, collaboration, and customer-centricity. With a strong bench of customers already utilizing our platform, we are now looking for a skilled Customer Success Manager to play a key role in driving our continued growth and success. Job Overview As a Customer Success Manager at blithequark, you will be responsible for building and maintaining deep, trusted relationships with our clients, providing strategic guidance, and ensuring the successful onboarding and deployment of our platform. You will serve as a trusted advisor and subject matter expert on our product and best practices in personalization, working closely with cross-functional teams to meet customer needs and drive business outcomes. Key Responsibilities Develop and maintain strong relationships with key contacts and executives at customer companies, ensuring high levels of satisfaction and loyalty. Conduct regular campaign reviews, providing strategic guidance and recommendations to customers to optimize their use of our platform. Collaborate with the engineering team to successfully onboard and deploy new customers, ensuring seamless integration and minimal disruption. Act as a subject matter expert on the blithequark product and personalization best practices, providing training and support to customers as needed. Work closely with sales, product, engineering, and marketing teams to ensure alignment and effective communication, driving customer success and business growth. Monitor and analyze key performance indicators (KPIs), revenue, and product enhancements, using data to inform strategic decisions and drive continuous improvement. Demonstrate the ability to balance short-term projects with long-term strategic planning, always looking for opportunities to drive growth and innovation for our customers. Serve as the voice of the customer, providing feedback and insights to internal stakeholders to inform product development, marketing strategies, and customer success initiatives. Identify, sell, upsell, enable, and manage opportunities with customers, driving revenue growth and expanding our footprint in the market. Requirements and Qualifications To be successful in this role, you will need: At least 5 years of experience in enterprise SaaS customer success, with a proven track record of driving customer satisfaction, retention, and revenue growth. A thoughtful and empathetic approach to customer relationships, with the ability to understand and address the unique needs and challenges of each client. An analytical mindset, with a focus on uncovering opportunities for customers and driving business outcomes through data-driven decision making. A strong understanding of the AI software landscape, with the ability to communicate complex technical concepts to non-technical stakeholders. Experience working with a diverse range of customers, with the ability to adapt to different cultures, industries, and business models. Project management skills, with the ability to manage multiple projects, roadmaps, and onboarding processes with engineers and product teams. Preferred: Experience working with international customers in a past role, with a strong understanding of the cultural and business nuances of global markets. What We Offer At blithequark, we are committed to providing a comprehensive compensation and benefits package, including: Competitive salary and bonus structure, with opportunities for growth and advancement. Comprehensive health insurance, with 75% coverage for medical, dental, and vision care. 100% coverage for basic life insurance, with optional additional coverage available. Employer-matched 401(k) plan, with opportunities for retirement savings and planning. Generous paid time off (PTO) policy, with 20 days of annual leave and 9 paid holidays. Company shutdown from December 24 to January 1, with opportunities for rest and relaxation. Professional education and development opportunities, with access to training, conferences, and workshops. Our Culture and Values At blithequark, we pride ourselves on our team culture and values. We believe in: Valuing and celebrating our differences, with a commitment to diversity, equity, and inclusion. Creating a culture of mutual respect, with opportunities for open communication and feedback. Empowering our employees to take ownership and drive innovation, with a focus on autonomy and accountability. Providing a supportive and collaborative work environment, with opportunities for growth and development. Join Our Team If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will have the chance to work with a talented team of professionals, drive business growth and innovation, and make a real impact on the future of online discovery and engagement. Don't miss out on this opportunity to join a dynamic and forward-thinking organization – apply today!