**Experienced Customer Service Representative – Work From Home (Monroeville, PA) – blithequark Store**

At blithequark, we're revolutionizing the way we interact with customers and provide exceptional service in the digital age. As a leading innovator in the industry, we're committed to fostering a culture of compassion, empathy, and understanding. Our team of dedicated professionals is passionate about delivering outstanding experiences that exceed customer expectations. We're seeking an experienced Customer Service Representative to join our dynamic team, working from the comfort of their own homes in Monroeville, PA. As a key member of our blithequark Store team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met with kindness, patience, and professionalism. **About blithequark** blithequark is a forward-thinking organization that's redefining the customer service landscape. With a strong focus on innovation, we're committed to staying ahead of the curve, embracing new technologies, and leveraging data-driven insights to drive business growth. Our mission is to create a world where customers feel valued, heard, and empowered to succeed. **Job Summary** As a Customer Service Representative, you'll be responsible for providing exceptional support to our customers, handling a high volume of complex customer needs over the phone. You'll work closely with our internal teams, insurance companies, healthcare providers, and patients to ensure the processing of specialty medications in a timely manner. Your primary goal will be to deliver compassionate, genuine care to our customers, ensuring their financial and clinical expectations are met prior to fulfillment. **Key Responsibilities** * Provide top-notch customer service to patients receiving life-sustaining specialty drug therapy, handling a high volume of complex customer needs over the phone * Coordinate and process new patient medication orders and reorders, verifying and reverifying benefits * Translate and enter new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts * Obtain authorizations, work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues * Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners * Work in a fast-paced environment, prioritizing tasks, and managing multiple customer interactions simultaneously **Essential Qualifications** * One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone * One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Must reside in Pennsylvania and live within 75 miles of Monroeville, PA **Preferred Qualifications** * Pre-existing healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions **Education** * Verifiable high school diploma or equivalent **Anticipated Weekly Hours** * 40 hours per week **Time Type** * Full-time **Pay Range** * The typical pay range for this role is $17.00 - $28.46 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **Benefits** At blithequark, we're committed to investing in the physical, emotional, and financial wellness of our colleagues and their families. Our comprehensive and competitive mix of pay and benefits includes: * Affordable medical plan options * A 401(k) plan (including matching company contributions) and an employee stock purchase plan * No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching * Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility **Career Growth Opportunities** At blithequark, we're committed to fostering a culture of growth and development. Our colleagues have access to a range of training programs, mentorship opportunities, and career advancement paths. Whether you're looking to develop new skills, take on new challenges, or pursue a new career path, we're here to support you every step of the way. **Work Environment and Company Culture** Our work environment is designed to promote collaboration, creativity, and innovation. We're committed to fostering a culture of empathy, understanding, and respect, where every colleague feels valued and empowered to succeed. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our dynamic team. **How to Apply** If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and making a real difference in people's lives, we want to hear from you! To apply, simply click on the link below and follow the instructions: Don't miss this exciting opportunity to join our dynamic team and make a real difference in the lives of our customers. Apply today and take the first step towards a rewarding career with blithequark!