Experienced Customer Service Representative – Airport Ticket and Gate Agent for Exceptional Travel Experiences at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about delivering exceptional travel experiences to our customers, ensuring their journeys are smooth, enjoyable, and memorable. As a key player in the aviation industry, we recognize the importance of every role in achieving our mission to transport cargo on time, safely, and efficiently. Our Ticket/Gate Agents are the face of blithequark, providing top-notch customer service, guiding passengers through the check-in and boarding process, and ensuring their travel experience is nothing short of outstanding. Key Responsibilities As a Ticket/Gate Agent at blithequark, you will be responsible for a wide range of tasks that require excellent communication skills, attention to detail, and a passion for delivering exceptional customer service. Some of your key responsibilities will include: Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation. Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. Operating loading bridges and ensuring the safe and efficient movement of passengers and cargo. Opening, closing, and securing aircraft doors, as well as escorting unaccompanied minors and disabled passengers throughout the airport. Providing exceptional customer service, answering questions, and resolving issues in a professional and courteous manner. Scheduling and Work Environment As a Ticket/Gate Agent at blithequark, you can expect to work a variety of shifts, including early morning, afternoon, and overnight shifts, based on operational needs. Your schedule will be determined by the individual flight schedule of your station, and you can expect to work between 20 and 40 hours per week, depending on your seniority. You will be working in a fast-paced airport environment, where no two days are ever the same, and you will be required to be flexible and adapt to changing circumstances. Compensation and Benefits At blithequark, we offer a competitive compensation package, including a starting pay of $19.00 per hour, with regular pay increases over a period of 10.5 years. In addition to your salary, you will also be eligible for a range of benefits, including: Competitive salary and industry-leading profit-sharing program. 401(k) with generous company contributions up to 9%. New hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year. Up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits. Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. Minimum Qualifications To be successful as a Ticket/Gate Agent at blithequark, you will need to possess the following minimum qualifications: Consistently prioritize the safety and security of self, others, and personal data. Embrace diverse people, thinking, and styles. Possess a high school diploma, GED, or high school equivalency. Be at least 18 years of age and have authorization to work in the United States. Proficiency in English. Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation. Possess basic digital literacy. Pass a physical ability test (PAT) and a Customer Service Assessment. Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal. Preferred Qualifications While there are no preferred qualifications for this role, we are looking for candidates who are passionate about delivering exceptional customer service, are flexible and adaptable, and are able to work well in a fast-paced environment. If you have previous experience in a customer-facing role, or have worked in the aviation industry, this would be an asset. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees achieve their long-term career goals. We offer a range of career development programs, including training and development opportunities, mentorship, and career progression pathways. As a Ticket/Gate Agent, you will have the opportunity to develop your skills and knowledge, and progress to more senior roles within the company. Work Environment and Company Culture At blithequark, we are proud of our company culture, which is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and reach their full potential. We offer a range of programs and initiatives to support the wellbeing and development of our employees, including holistic wellbeing programs, family care assistance, and career development opportunities. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional travel experiences, we encourage you to apply for the Ticket/Gate Agent role at blithequark. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and growing company. Apply now to take the first step in your career with blithequark and start your journey to a rewarding and challenging role in the aviation industry.