**Experienced Customer Service Apprentice – Commercial & Institutional – Manage My Money Team at blithequark**

Are you a motivated and customer-focused individual looking to start or change your career in the financial services industry? Do you have a passion for learning and a drive to succeed? We're seeking an Experienced Customer Service Apprentice to join our Commercial & Institutional – Manage My Money Team at blithequark, where you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. **About blithequark** blithequark is a leading organization in the financial services industry, dedicated to providing innovative solutions and exceptional customer service. Our team is passionate about delivering outstanding results and making a positive impact on our customers' lives. As a Customer Service Apprentice, you'll be part of a collaborative and inclusive team that values diversity, creativity, and continuous learning. **Your Role and Responsibilities** As a Customer Service Apprentice, you'll play a vital role in delivering successful customer and business outcomes by investigating queries, supporting business processes, and understanding business needs. Your key responsibilities will include: * Delivering exceptional customer service by investigating queries, resolving issues, and providing solutions that meet customer needs * Maintaining a clear understanding of customer and stakeholder needs to deliver the most appropriate and fit-for-purpose solutions * Analyzing queries accurately and raising them with the relevant parties in a timely manner * Suggesting areas of customer and business-focused improvement * Reviewing processing errors and customer complaints to identify trends and training needs * Supporting process training and knowledge sharing in the team while participating in activities to drive improvements **Your Learning Journey** As a Customer Service Apprentice, you'll embark on a comprehensive learning journey that will equip you with the skills and knowledge needed to succeed in the financial services industry. Your learning journey will include: * Understanding how blithequark fits within the financial services industry * Knowledge of the financial services' legal and regulatory framework and how it applies to your role * Understanding and fulfilling customer needs * Developing strong, effective relationships with colleagues * Analyzing and solving problems within regulatory guidelines and company policies * Growth in your role and continuous improvement and development **What We're Looking For** We're seeking a motivated and customer-focused individual with a passion for learning and a drive to succeed. You'll need: * Strong communication, stakeholder management, and interpersonal skills with the ability to build, maintain, and enhance relationships at all levels * The ability to maintain a strong customer focus * An innovative and creative mindset * Good problem-solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions * An analytical, numerate, and logical skillset with the ability to adapt well to change * Good planning and organizational skills with the ability to prioritize and manage your time effectively **What We Offer** As a Customer Service Apprentice at blithequark, you'll enjoy a competitive salary of £25,020 and a range of benefits, including: * A range of protection, healthcare, and lifestyle benefits through blithequark Group Benefits, our fully flexible reward programme * A generous holiday entitlement of 25 days, plus bank holidays * A monthly contribution to your retirement fund * Opportunities for growth and development, including professional qualifications and technical training * A supportive and inclusive team environment that values diversity, creativity, and continuous learning **How to Apply** If you're a motivated and customer-focused individual with a passion for learning and a drive to succeed, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This role is based in the United Kingdom, and all normal working days must be carried out in the United Kingdom. **HTML Job Description:** Experienced Customer Service Apprentice – Commercial & Institutional – Manage My Money Team at blithequark Are you a motivated and customer-focused individual looking to start or change your career in the financial services industry? Do you have a passion for learning and a drive to succeed? We're seeking an Experienced Customer Service Apprentice to join our Commercial & Institutional – Manage My Money Team at blithequark, where you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. About blithequark blithequark is a leading organization in the financial services industry, dedicated to providing innovative solutions and exceptional customer service. Our team is passionate about delivering outstanding results and making a positive impact on our customers' lives. As a Customer Service Apprentice, you'll be part of a collaborative and inclusive team that values diversity, creativity, and continuous learning. Your Role and Responsibilities Deliver exceptional customer service by investigating queries, resolving issues, and providing solutions that meet customer needs Maintain a clear understanding of customer and stakeholder needs to deliver the most appropriate and fit-for-purpose solutions Analyze queries accurately and raise them with the relevant parties in a timely manner Suggest areas of customer and business-focused improvement Review processing errors and customer complaints to identify trends and training needs Support process training and knowledge sharing in the team while participating in activities to drive improvements Your Learning Journey Understanding how blithequark fits within the financial services industry Knowledge of the financial services' legal and regulatory framework and how it applies to your role Understanding and fulfilling customer needs Developing strong, effective relationships with colleagues Analyzing and solving problems within regulatory guidelines and company policies Growth in your role and continuous improvement and development What We're Looking For Strong communication, stakeholder management, and interpersonal skills with the ability to build, maintain, and enhance relationships at all levels The ability to maintain a strong customer focus An innovative and creative mindset Good problem-solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions An analytical, numerate, and logical skillset with the ability to adapt well to change Good planning and organizational skills with the ability to prioritize and manage your time effectively What We Offer A competitive salary of £25,020 A range of benefits, including protection, healthcare, and lifestyle benefits through blithequark Group Benefits, our fully flexible reward programme A generous holiday entitlement of 25 days, plus bank holidays A monthly contribution to your retirement fund Opportunities for growth and development, including professional qualifications and technical training A supportive and inclusive team environment that values diversity, creativity, and continuous learning How to Apply If you're a motivated and customer-focused individual with a passion for learning and a drive to succeed, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you!