**Experienced Customer Service and Sales Support Specialist – Cancer Support and Sales Growth**
At blithequark, we're dedicated to providing exceptional support to individuals and families affected by cancer. Our team is passionate about delivering outstanding customer experiences and driving sales growth to further our mission. We're seeking a friendly, organized, and sales-savvy Customer Service and Sales Support Representative to join our remote team and help us achieve our goals. **About blithequark** blithequark is a leading organization in the cancer support industry, committed to providing comprehensive services and resources to those affected by cancer. Our team is comprised of dedicated professionals who share a common goal of making a positive impact on the lives of our customers. We're proud of our supportive and collaborative team environment, which fosters growth, innovation, and exceptional customer experiences. **Job Summary** As our Customer Service and Sales Support Representative, you'll play a vital role in providing top-notch customer service, resolving customer inquiries, and supporting our sales team to drive revenue growth. You'll be responsible for responding to customer inquiries via phone, email, and chat, resolving customer complaints and concerns in a timely and professional manner, and providing product information and solutions to customers. You'll also support the sales team with lead generation, data entry, and sales research, and maintain accurate records of customer interactions using our CRM system. **Core Responsibilities** • Respond to customer inquiries via phone, email, and chat, ensuring timely and professional communication • Resolve customer complaints and concerns in a timely and professional manner, escalating issues to internal teams as needed • Provide product information and solutions to customers, addressing their needs and concerns • Support the sales team with lead generation, data entry, and sales research, identifying potential sales opportunities and escalating them to the sales team • Maintain accurate records of customer interactions using our CRM system, ensuring data integrity and compliance • Collaborate with internal teams to resolve customer issues and improve processes, driving continuous improvement and innovation • Identify and escalate potential sales opportunities to the sales team, contributing to revenue growth and sales success **Requirements** • 1+ year of customer service and sales support experience, with a proven track record of delivering exceptional customer experiences • Excellent communication, problem-solving, and interpersonal skills, with the ability to work effectively in a fast-paced environment • Ability to work collaboratively in a team environment, with a strong focus on customer satisfaction and sales growth • Strong computer skills and proficiency in CRM software, with the ability to learn and adapt to new systems and technologies • High school diploma or equivalent required; degree in Business, Marketing, or related field preferred • Ability to work in a remote environment, with a strong focus on self-motivation and productivity **What Sets Us Apart** • A supportive and collaborative team environment, with a strong focus on employee development and growth • A strong commitment to employee development and growth, with opportunities for training, mentorship, and career advancement • A competitive compensation package, with benefits and perks that support your overall well-being • A dynamic and innovative work environment, with a focus on continuous improvement and innovation • A comprehensive training program to ensure your success, with ongoing support and development opportunities **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills and career. We offer a range of training programs, mentorship opportunities, and career advancement paths to support your success. Whether you're looking to develop your customer service skills, sales expertise, or leadership abilities, we're dedicated to helping you achieve your goals. **Work Environment and Company Culture** Our remote team is comprised of dedicated professionals who share a common goal of delivering exceptional customer experiences and driving sales growth. We're a supportive and collaborative team, with a strong focus on employee development and growth. Our work environment is dynamic and innovative, with a focus on continuous improvement and innovation. **Compensation, Perks, and Benefits** We offer a competitive compensation package, with benefits and perks that support your overall well-being. Our compensation package includes: • Competitive salary and bonus structure • Comprehensive health insurance and wellness programs • Retirement savings plan and matching contributions • Paid time off and vacation days • Professional development opportunities and training programs • Collaborative and supportive team environment **How to Apply** If you're a customer-focused and sales-driven professional looking for a new challenge, please submit your application. We're excited to hear from you and learn more about your qualifications and experience. Let's deliver exceptional customer experiences and drive sales growth together! [Apply Job](https://iremote.grstudy1.com/register-candidate/)