Experienced Customer Operations Manager – Transforming Benefits Administration through Exceptional Leadership and Strategic Vision

Introduction to blithequark At blithequark, we have been at the forefront of transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We are driven by a passion for delivering excellence and creating solutions that make a difference. Our team is comprised of motivated and goal-driven individuals who share our values of pursuing excellence, embracing accountability, delivering superior service, and being a great place to work. If you love these values and are eager to join a fun, flexible, and creative environment with ample opportunities for professional and personal growth, we want to hear from you! About the Role We are seeking an experienced Customer Operations Manager to join our team. As a key member of our customer operations team, you will be responsible for leading and managing our customer-facing operations, ensuring that our clients receive exceptional service and support. Your expertise and strategic vision will be instrumental in driving our customer operations forward, identifying areas for improvement, and implementing process enhancements that delight our clients and drive business growth. Key Responsibilities Develop and implement customer operations strategies that align with blithequark's mission and values, focusing on delivering exceptional customer experiences and driving business growth. Lead and manage a team of customer operations professionals, providing guidance, coaching, and development opportunities to ensure their success and growth. Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless communication and alignment on customer operations initiatives. Analyze customer feedback, metrics, and trends to identify areas for improvement and implement process enhancements that drive customer satisfaction and loyalty. Develop and manage customer operations budgets, forecasts, and reports, ensuring that our operations are efficient, effective, and aligned with business objectives. Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to drive innovation and continuous improvement in our customer operations. Essential Qualifications Bachelor's degree in Business Administration, Operations Management, or a related field. Minimum 5 years of experience in customer operations, preferably in the benefits administration or healthcare industry. Proven track record of success in leading and managing high-performing teams, with a focus on customer satisfaction, process improvement, and business growth. Excellent communication, interpersonal, and problem-solving skills, with the ability to build strong relationships with clients, colleagues, and stakeholders. Strong analytical and strategic thinking skills, with the ability to analyze complex data, identify trends, and develop actionable insights. Preferred Qualifications Master's degree in Business Administration, Operations Management, or a related field. Experience with cloud-based technologies, benefits administration systems, and customer relationship management (CRM) software. Certifications in operations management, customer service, or a related field, such as Six Sigma or Lean. Experience with process improvement methodologies, such as Agile or Scrum. Knowledge of industry trends, best practices, and emerging technologies in customer operations and benefits administration. Skills and Competencies Strong leadership and management skills, with the ability to motivate and inspire teams to achieve exceptional results. Excellent communication, interpersonal, and problem-solving skills, with the ability to build strong relationships with clients, colleagues, and stakeholders. Strong analytical and strategic thinking skills, with the ability to analyze complex data, identify trends, and develop actionable insights. Ability to work in a fast-paced, dynamic environment, with a focus on continuous improvement and innovation. Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Operations Manager, you will have access to a range of career growth opportunities, including: Professional development programs, such as training, mentoring, and coaching. Opportunities for advancement, including promotions and lateral moves. Access to industry conferences, workshops, and seminars. Networking opportunities with colleagues, clients, and industry leaders. Work Environment and Company Culture At blithequark, we pride ourselves on our fun, flexible, and creative work environment. Our company culture is built on the values of pursuing excellence, embracing accountability, delivering superior service, and being a great place to work. We offer a range of perks and benefits, including: Comprehensive health benefits, including medical, dental, and vision coverage. Competitive compensation, including performance-based incentives. Remote-first, office-friendly environment, with flexible working hours and the option to work from home. Retirement savings plans, including employer-sponsored 401(k) matching. Professional development opportunities, including training, mentoring, and coaching. Supportive culture, with a focus on collaboration, open communication, and creative problem-solving. Employee wellbeing initiatives, including mental health resources, financial planning, and wellness programs. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses. Our compensation package is designed to recognize your skills, experience, and contributions, with opportunities for growth and development. We also offer a range of perks and benefits, including: Comprehensive health benefits, including medical, dental, and vision coverage. Competitive compensation, including performance-based incentives. Remote-first, office-friendly environment, with flexible working hours and the option to work from home. Retirement savings plans, including employer-sponsored 401(k) matching. Professional development opportunities, including training, mentoring, and coaching. Supportive culture, with a focus on collaboration, open communication, and creative problem-solving. Employee wellbeing initiatives, including mental health resources, financial planning, and wellness programs. Conclusion If you are a motivated and goal-driven individual who shares our passion for delivering excellence and creating solutions that make a difference, we want to hear from you! As a Customer Operations Manager at blithequark, you will have the opportunity to make a meaningful impact, innovate, and grow in a fun, flexible, and creative environment. Join our team and become part of an organization that is making a difference in the lives of our clients and their employees. Apply now to take the first step in your journey with blithequark!