**Experienced Bilingual Licensed Customer Service Representative – Insurance Industry Expert**

At blithequark, we're revolutionizing the car insurance industry by using predictive models and real-time driving data to create fair and equitable policies. Our mission is to eliminate biased and discriminatory factors, such as credit scores, zip codes, and job titles, from the equation. We're a business with a purpose, and we're committed to giving back and being a force for good in the world. **About blithequark** blithequark is a leading innovator in the car insurance industry, backed by top-tier VCs, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. We believe that systemic injustice has no place in our financial systems, and we're dedicated to giving back to the communities impacted by it. Our community, Members, and team are at the heart of who we are and why we do what we do. If you're looking to join a dynamic bunch who are positive, engaging, and diverse, you've found the right place. **The Role** As a licensed Customer Care Specialist on blithequark's Support team, you'll be joining a group of mission-driven, service, and insurance professionals who are passionate about delivering exceptional customer experiences. You'll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties. **Responsibilities** * Handle calls and chats with customers to resolve their inquiries and concerns * Process policy endorsements, billing requests, track, and follow-up on outstanding items * Communicate with team members and escalate items and issues when appropriate * Collaborate with other Reps and Specialists to ensure seamless customer experiences * Assist with ad-hoc projects and duties as needed * Participate in ongoing training and collaborative support to ensure continuous improvement **Qualifications** * Active Property & Casualty license * 3 or more years of Property & Casualty insurance experience * Strong verbal and written communication skills and ability to provide and accept constructive feedback * Insurance policy support, rating, or policy lifecycle experience * Knowledge of underwriting guidelines is helpful * Attention to detail and strong personal time management skills * Ability to work independently and remotely * Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.) * Bilingual language skills (English and Spanish) are a plus **Essential Skills and Competencies** * Strong customer service skills with a focus on empathy and problem-solving * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Excellent time management and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer ongoing training and collaborative support to ensure continuous improvement. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We're committed to providing a supportive and inclusive work environment that fosters growth and development. **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. We offer a dynamic and inclusive work environment that's perfect for those who thrive in a fast-paced, dynamic environment. Our company culture is built on a foundation of empathy, kindness, and respect. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. **Compensation, Perks, and Benefits** * Hourly rate: $24.04 - $25.00 * Employee Stock Options * Health, dental, and several ancillary benefits to choose from * Matching 401K * Flexible PTO * Fourteen Weeks Paid Family Leave **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please apply to this role by clicking on the link below: We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering blithequark as your next career destination!