**Director of Customer & Community Marketing / Live Chat Agent - US REMOTE at blithequark**

Are you a marketing professional with a passion for building strong relationships with customers and community members? Do you have a deep understanding of customer experience and community building? If so, we invite you to join blithequark as our Director of Customer & Community Marketing / Live Chat Agent. In this remote position, you will have the opportunity to develop and execute innovative marketing strategies that enhance customer satisfaction, manage our live chat team's performance, and foster an interactive community around our brand. **About blithequark** blithequark is a leading organization that is dedicated to providing exceptional service and customer engagement. We are committed to building strong relationships with our customers and community members, and we are looking for a talented marketing professional to lead our customer and community marketing efforts. As a remote employee, you will have the flexibility to work from anywhere and be part of a dynamic team that is passionate about delivering exceptional results. **Key Responsibilities** As our Director of Customer & Community Marketing / Live Chat Agent, you will be responsible for: * Developing and implementing customer and community marketing strategies that align with overall business goals * Leading and managing the live chat team, ensuring high-quality service and effective communication * Analyzing customer interactions and feedback to continuously improve community engagement and customer satisfaction * Collaborating with cross-functional teams to create campaigns and content that resonate with our audience * Monitoring industry trends and best practices to enhance the customer experience and community initiatives * Reporting on marketing strategy effectiveness and providing insights and recommendations for improvement * Acting as a brand ambassador and maintaining strong relationships with community members and stakeholders **Requirements** To be successful in this role, you will need: * A Bachelor's degree in Marketing, Communications, Business Administration, or related field * 5+ years of experience in customer marketing, community management, or related roles * A proven track record of leading teams and driving customer engagement strategies * A strong understanding of live chat tools and customer service best practices * Exceptional communication and interpersonal skills * An analytical mindset with the ability to interpret data and metrics * The ability to work collaboratively in a remote environment **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience with customer relationship management (CRM) software * Knowledge of marketing automation tools and platforms * A background in data analysis and interpretation * Experience with social media marketing and community management * A certification in marketing or a related field **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Strong leadership and management skills * Excellent communication and interpersonal skills * Analytical and problem-solving skills * Ability to work collaboratively in a remote environment * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills and a customer-centric mindset **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for career growth and development. As our Director of Customer & Community Marketing / Live Chat Agent, you will have access to: * Regular training and development opportunities * Mentorship and coaching from experienced professionals * Opportunities for advancement and career growth * A dynamic and supportive work environment * A competitive salary and benefits package **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from anywhere and be part of a dynamic team that is passionate about delivering exceptional results. Our company culture is built on the following values: * Customer-centricity * Innovation and creativity * Collaboration and teamwork * Continuous learning and development * Excellence and accountability **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A competitive salary * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Opportunities for professional development and growth **How to Apply** If you are a motivated and experienced marketing professional who is passionate about building strong relationships with customers and community members, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Ready to Join Our Team?** At blithequark, we are committed to building a diverse and inclusive team of talented professionals who are passionate about delivering exceptional results. If you are a motivated and experienced marketing professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and supportive work environment that is dedicated to excellence and customer satisfaction.